Service Manager Jobs
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Restaurant Service Manager Compensation Range: 50,000.00 - 59,500.00 The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering...
Position Purpose: The Convention Services Manager has a love for assisting clients to create flawless and memorable events....
Complete and utilize production sheets to control food quality and portions. Ensure adherence to modified diets, correct portioning of foods, and proper serving methods....
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Whether it be our health & wellness programs, best in class learning and development or our travel discounts that feed your inner explorer, we work hard to create and deliver on what YOU need....
Restaurant Service ManagerCompensation Range: 50,000.00 - 59,500.00 The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering...
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Completes and utilizes production sheets to control food quality and portions. Ensures adherence to modified diets, correct portioning of foods, and proper serving methods....
Unidine Position Title: DINING SERVICES DIRECTOR Salary: $65,000 -$70,000 Other Forms of Compensation: Bonus + Benefits Think Fresh! Lead with Excellence!...
Full-Time Day Shift Benefits : $3,000 sign-on bonus $52,000 - $58.240/year Training provided Paid time off begins accruing day 1 Health, vision, dental, & HSA plans 401K plan with employer...
Assistant Dining Services Director Location: Ware cedarbrook village No late nights We are seeking an Assistant Dining Services Director to join our team. The ideal candidate will have a positive...
Job Description The Convention Services Manager prepares all event documentation and coordinates with Sales, property departments and the client to ensure consistent, high-level service throughout the...
Services Manager Pay Range: $60,000 - $65,000 annually Job Summary: The Convention Services Manager is responsible for achieving assigned event revenue and satisfaction goals by effectively servicing...
Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after...
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs Nationwide
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Banquet Catering
- Hotel Operations
- Hotel Sales
- Catering Sales
- Food and Beverage Management
- Menu Planning
- Scratch Cooking
- Hotel Management
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Catering
- Labor Management
- Food Service Management
- Meeting Planning
- Food Handling
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Food Preparation
- Nutrition
- Cooking
- Financial Management
- Customer Satisfaction
- Staffing
- Purchasing
- Interviewing
- Operations Management
- Implementation
- Accounting
- High School Diploma
- Payroll
- Driving
- Presentation
- Events
- Budgets
- Coaching
- Inventory Management
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Sales
- Time Management
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »