Service Manager Jobs
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Concierge Manager - RIVANI Class X
- Black Briar Management
- Miami Beach, FL
- 3 days ago
- Black Briar Management
- Miami Beach, FL
- 3 days ago
WHAT YOU BRING 5+ years of progressive experience in 5-star luxury hospitality - five-star hotel management, private membership clubs, ultra-luxury residential, or a closely related environment with...
In Person- Culpepper Company/Subway Washington County Arkansas
- Springdale, AR
- 11 days ago
- Culpepper Company/Subway Washington County Arkansas
- Springdale, AR
- 11 days ago
We are hiring General Managers for several Subway locations in Washington County Arkansas. Requires a minimum of 44 hours a week. Applicants must have valid driver's license, reliable...
In Person- Healthcare Services Group, Inc.
- Wayne, PA
- 2 hours ago
- Wayne, PA
- 2 hours ago
Qualifications: Associates degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred....
In PersonTartine Is Hiring A Restaurant Service Managers in SF and Mill Valley!
- San Francisco, CA
- 9 hours ago
- San Francisco, CA
- 9 hours ago
Actively engage with guests and always maintain a floor presence Support the front-of-house staff in the day-to-day operation of the store Filling in wherever necessary to get the job done Perform service...
In PersonDoubleTree by Hilton Hotel Nashville Downtown We're in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium,...
In PersonRestaurant Service ManagerCompensation Range: 57,785.00 - 61,000.00 The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering...
In PersonRecognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
In PersonSalary: $98000 - $100000 / year What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day....
In PersonHilton San Francisco Financial District - Convention Services Manager OEM
- Aimbridge Hospitality
- San Francisco, CA
- 19 hours ago
- San Francisco, CA
- 19 hours ago
Join our team as a Convention Services Manager! Are you ready to be the heartbeat of unforgettable events?...
In PersonPart Time Franchise Supervisor - Dining Services #705079045
- Cal Poly Pomona Foundation, Inc.
- Pomona, CA
- 19 hours ago
- Pomona, CA
- 19 hours ago
Cal Poly Pomona Enterprises Employment Services ANNOUNCEMENT OF POSITION VACANCY SUMMARY: Under general supervision of the Manager or Assistant Manager, the Supervisor is responsible for leading a...
In Person Part TimeRestaurant Service Managers and Kitchen Managers
- ResourceOne
- Saint Louis, MO
- 19 hours ago
- Saint Louis, MO
- 19 hours ago
Louis, MO-IL Metropolitan Statistical Area $76k - $161k Per Year Restaurant Service Managers and Kitchen Managers ResourceOne Occupation: Management Occupations Location: Saint Louis, MO - 63141 Job...
In PersonEvent Services Manager | The Mallory, NYC Reporting to the General Manager, the Catering Event Services Manager oversees day-to-day venue operations, leading our hourly service team members to ensure...
In Person- Compass Group USA Inc
- Jersey City, NJ
- 23 hours ago
- Jersey City, NJ
- 23 hours ago
Unidine Position Title: Dining Services Director - Jersey City, NJ Salary: $78,000 - $80,000 Other Forms of Compensation: 5% Bonus Eligible Think Fresh! Lead with Excellence! An industry leading...
In PersonDining Services Director - K12 Food Service - Rolla, MO
- Compass Group
- Rolla, MO
- 1 day ago
- Rolla, MO
- 1 day ago
Salary: $70000 - $75000 Other Forms of Compensation: Annual Bonus Potential up to 15% Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by...
In PersonInterim- Dining Services Director
- Frontline Management
- Lafayette, CO
- 1 day ago
- Lafayette, CO
- 1 day ago
Were Certified as a GREAT PLACE TO WORK! At Waneka Park, we believe in creating a workplace where people feel valued, supported, and inspired to make a difference every day. Join our team and...
In PersonService Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs Nationwide
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Infection Control
- Wellness
- Portion Control
- Wellness Programs
- Front of House
- Food Quality
- Guest Relations
- Hotel Operations
- Food Cost Management
- Banquet Catering
- Catering Sales
- Menu Planning
- Group Sales
- Food and Beverage Management
- Scratch Cooking
- Kitchen Management
- Menu Development
- Hospitality Management
- Hotel Management
- Delphi
- Aloha POS
- Food Service Management
- Catering
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Cost Management
- Complaint Resolution
- Energetic
- Referrals
- Payroll
- Interviewing
- Retail
- Operations Management
- Accounting
- Coaching
- Presentation
- Events
- High School Diploma
- Driving
- Purchasing
- Budgeting
- Inventory Management
- Budgets
- Employee Development
- Policy Development
- Sales
- Regulations
- Microsoft Excel
- Scheduling
- Staff Supervision
- Microsoft Office
- Computer Skills
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »