Service Manager Jobs
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
We offer a great compensation and benefits package, amazing advancement potential with training and skills needed to be successful in the future, and the chance to make a difference....
Compensation & Benefits : 2 week end of year Bonus Competitive salary based on experience. Overtime available Opportunity for professional growth and advancement within a respected company....
Casino Service Manager - Barley's Barley's Henderson, NV, United States JOB DESCRIPTION Description: Responsible for supervising multiple departments and serving as Manager on Duty, directing all casino...
Provides leadership and guidance to ensure that food quality, safety standards and Resident expectations are satisfactorily met....
Overview Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can...
We’re searching for a Banquet and Convention Services Manager to lead an exceptional team of banquet professionals who create unforgettable moments for our guests....
The Ingleside Hotel is hiring a Convention Services Manager to plan, organize and manage the in-house details for large groups and convention booking (e.g., menus, set-up, etc.)....
Dining Room Coordinator, Full Time Full Time Management Maple Brook Terrace, Greenville, SC, US 2 days ago Requisition ID: 1647 JOB DESCRIPTION Job Title: Dining Room Coordinator Supervisor:...
TITLE Dining Services Director EOE STATEMENTWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color,...
ServSafe Certified Job Summary Apply to Unidine today!...
We are seeking a passionate Restaurant Service Manager who embodies our commitment to excellence and can elevate our guest experience to new heights....
Description Assists Dining Services Director in planning, coordination and implementation of the quality dining program for resident’s staff and guests. Oversee the services component of the...
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
Responsibilities: To negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and...
Restaurant Service ManagerCompensation Range: 50,000.00 - 59,500.00 The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering...
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs Nationwide
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Room Service
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Scratch Cooking
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Catering
- Food Service Management
- Labor Management
- Meeting Planning
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Nutrition
- Hazard Analysis & Critical Control Point
- Directing
- Profit & Loss Management
- Complaint Resolution
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Decision Making
- Microsoft Outlook
- Driving
- Friendliness
- Presentation
- Events
- Coaching
- Employee Development
- Inventory Management
- Budgets
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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