Front Office Manager Jobs
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Job Summary As a Curbside Express and Home Delivery Team Leader, youll manage an amazing team and help us bring great service to every customer that visits our store. Youll ensure our Curbside...
To ensure high level of positive guest comments Promote/sell in-house venues of hotel and waterpark Resolve guest concerns quickly, professionally, and effectively Continuous training of staff in Guest...
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in...
Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership....
THE DAY-TO-DAY: Work with the Senior Hotel Operations Manager to bring hotel strategy plans to life Help lead the roll-out of policies, procedures, training, schedules, and team guidelines for the Front...
Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while...
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas....
Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment....
Front Office Manager- The Roosevelt New Orleans, A Waldorf Astoria
- New Orleans, LA
- 5 hours ago
- New Orleans, LA
- 5 hours ago
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Front Office Manager to join the team!...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a...
Assistant Guest Services Supervisor (Das Rec)
- New Braunfels, TX
- 6 hours ago
- New Braunfels, TX
- 6 hours ago
What we're looking for: Under general supervision, manages and coordinates high quality guest services at Das Rec, New Braunfels Recreation Center....
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Directly oversee Front Office Managers and Front Desk Agents, ensuring efficient and exceptional guest service....
Job Description Under the direction of the Director of Guest Services, the Guest Services Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of...
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs Nationwide
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Aloha POS
- Food Safety
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »