Front Office Manager Jobs
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Job Summary As a Curbside Express and Home Delivery Team Leader, youll manage an amazing team and help us bring great service to every customer that visits our store. Youll ensure our Curbside...
Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns....
City, State: Denver, Colorado $20+/hr DOE The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that...
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while...
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing....
The Guest Services Supervisor is responsible for the day-to-day functions of the Guest Services team across multiple campuses and in coordination with multiple departments....
Two years previous hotel management experience, preferably in the front office....
Business Intelligence and Ticket Operations Manager
- Lexington, KY
- moments ago
- Lexington, KY
- moments ago
['Lexington Sporting Club', 'Business Intelligence and Ticket Operations Manager', 'Apply on employer site', 'Apply now', 'Lexington, KY', '', '$52K - $81K', '\xa0', '(Glassdoor est.)'][]
Administrator for the guest service, recognition and employee training system(s). Administer anniversary service awards and other employee recognition and guest service programs....
Ticket Operations Manager Houston Dash (NWSL Soccer) - Manager Houston TX Sponsorship Sales & Activation: Sales 0 2 days ago Job Title: Ticket Operations Manager Location: Houston, TX Department:...
As Front Office Manager, you will lead the front desk team, manage daily operations, handle guest inquiries, and ensure smooth check-in/check-out procedures....
Hotel Front Office Manager Full-Time Moxy Columbus Short North Columbus, OH A property of: Shaner Hotel Group Posted about 2 hours ago SHARE THIS JOB JOB DETAILS Job Description Be available to work...
PREFERRED Previous leadership experience in Hotel Operations, or related fields....
Assists with training guest service team members....
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs Nationwide
Highest Education Level
Front Office Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Courteous
- Private Branch Exchange
- MICROS Systems
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Back of House
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Motivating
- Quality of Service
- Hospitality Management
- Front Office
- Directing
- Point-of-Sale System
- Complaint Resolution
- Property Management
- Ordering
- Housekeeping
- Problem Resolution
- Cash Handling
- Forecasting
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Listening
- Driving
- Retail
- High School Diploma
- Friendliness
- Auditing
- Coaching
- Telephone Skills
- Events
- Budgets
- Employee Development
- Inventory Management
- Education Experience
- Sales
- English
- Regulations
- Policy Development
- Microsoft Office
- Teamwork
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »