Reservation Manager Jobs
A Reservation Manager, in the hospitality industry, is responsible for ensuring the smooth and efficient operations in the reservations department of a hotel or hospitality establishment. They manage bookings, implement reservation procedures, and oversee all reservation staff to ensure customer satisfaction. The responsibilities of a Reservation Manager also include forecasting and reporting on booking trends, managing special requests and group bookings, and coordinating with other departments to ensure a seamless guest experience. They play a crucial role in revenue management, inventory control, and room assignment strategies.
The key skills for a Reservation Manager include excellent customer service skills, strong leadership and team management abilities, proficiency in reservation software, good analytical and problem-solving skills, and a sound understanding of the hospitality industry. Certifications in Hospitality Management and proficiency in hotel management software like Opera or Fidelio are highly desirable. Prior to becoming a Reservation Manager, one might hold roles such as Reservation Agent, Front Office Agent, or Assistant Reservation Manager, where they would gain experience in customer service, reservation procedures, and team management in a hospitality setting.
Group Reservations Manager - InterContinental New York Barclay
- New York, NY
- 14 hours ago
- New York, NY
- 14 hours ago
Oversee suite and connecting room usage, and coordinate with Front Desk and Guest Relations on daily arrival reviews....
Wellbeing Programs such as Headspace ABOUT THE ROLE The Reservations Manager is responsible for the day-to-day operations of the Reservations department, ensuring smooth and efficient processes that...
The iconic Beverly Hilton is looking for a Reservations Manager to join the team!...
Assistant Reservations Manager SUMMARY To provide assistance to the Director of Front Office, Group Coordinator, PBX Operators, and Central Reservations staff on a daily basis....
Company Description A century ago, Calistoga was a haven of natural hot springs and sun-soaked landscapes, embodying the easy charm of Napa Valley. Today, it's a coveted destination for wine...
Must have a working knowledge of restaurant management and operations....
Must have a working knowledge of restaurant management and operations....
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services...
Join us as the Reservations Manager to oversee the operations of our Reservations Department....
Thus, ensuring compliance with the requirements of the provisions of Hotel Operation internal controls, Outside Agency Regulations and good business practices and that internal controls and procedures...
What will be your daily pursuit? The Director, Central Reservations / Call Centre is responsible for leading the centralized call center operations for a global hospitality organization. This one...
The Role of a Reservations Manager The Reservations Manager will play a leading role in generating revenue and managing the pre-arrival guest experience....
Reservations Manager Mandarin Oriental New York is looking for a Reservations Manager to join our Rooms team. Are you a master of craft?...
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION. The City of Torrance recognizes the principles of diversity and...
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
Reservation Manager Online Courses and Training Opportunities
Salary for Reservation Manager Jobs Nationwide
Highest Education Level
Reservation Managers offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Manager position
- Guest Relations
- Restaurant Management
- Hotel Operations
- Guest Service
- Food and Beverage Management
- Hospitality Management
- Front Office
- Fitness
- Directing
- Dedication
- Property Management
- Complaint Resolution
- Cash Management
- Budget Forecasting
- Onboarding
- Sales & Marketing
- Inventory Control
- Forecasting
- Reimbursement
- Public Relations
- Distribution
- Collections
- Strategy Development
- Finance
- Listening
- Implementation
- Friendliness
- High School Diploma
- Events
- Coaching
- Written Communication
- Employee Development
- Driving
- Telephone Skills
- Inventory Management
- Quality Assurance
- English
- Multitasking
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Reservation Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »