Service Manager Jobs in California
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Full-Time The Convention Services Manager will serve as the primary liaison between hotel operations and clients hosting meetings, conferences, and events....
Responsible for assigning client groups and meeting planners to Convention Services Managers within the department....
Responsible for assigning client groups and meeting planners to Convention Services Managers within the department....
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after...
Recognition Programs Employee Stock Purchase Plan Nationwide Transfer Opportunities and Career Development Responsibilities Manage and supervise dining services operations across multiple locations...
Overview Opportunity: Catering Sales Manager Sell and service banquet and meeting functions in order to achieve catering department goals. Potential Career Path Sales Manager Director of Sales...
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in California
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Banquet Catering
- Hotel Operations
- Hotel Sales
- Catering Sales
- Food and Beverage Management
- Menu Planning
- Hotel Management
- Scratch Cooking
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Catering
- Labor Management
- Food Service Management
- Meeting Planning
- Food Handling
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Cooking
- Customer Satisfaction
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Interviewing
- Operations Management
- Payroll
- Accounting
- Driving
- Presentation
- Events
- Employee Development
- Budgets
- Coaching
- Inventory Management
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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