Front Office Manager Jobs in California
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Services staff Provides training for all Guest Services employees Ensures adequate training of all Guest Services staff to take after-hours reservation calls Evaluates individual employee performance...
Prepare Performance Reports Related To The Front Office Operations As Needed By The Front Office Manager. Other Job Duties As Required By Management....
Experience - Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination....
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
Hotel Front Desk Supervisor Compensation: $21.00 per hour The opportunity Delaware North Parks and Resorts is seeking seasonal Hotel Front Desk Supervisors to join our team at Cedar Grove in Kings...
As a Guest Services Manager you would be responsible for performing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the...
Guest Services Supervisor Job Description Pay: $23 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations....
Job Summary The Front Office Manager will oversee the Front Office operations, Reservations, PBX, Concierge, and Bell Staff at the Inn or the Ranch....
Front Office Supervisor - Embassy Suites by Hilton San Diego La Jolla
- San Diego, CA
- 4 days ago
- San Diego, CA
- 4 days ago
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service...
Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests....
Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests....
Job Overview Our Guest Services Supervisor supervises front office staff ensuring an efficient operation producing excellent results for our customers....
Guest Services Supervisor - WorldMark Lake Tahoe Resort
- South Lake Tahoe, CA
- 5 days ago
- South Lake Tahoe, CA
- 5 days ago
Though no two days are the same at Wyndham Destinations, you'll have the opportunity to: Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service...
Front Office Manager - Embassy Suites-LAX Soiuth
- El Segundo, CA
- 5 days ago
- El Segundo, CA
- 5 days ago
Embassy Suites Los Angeles International Airport South is currently hiring and energetic and experienced Front Office Manager....
Assistant Manager, Guest Services - Sutter Health Park
- West Sacramento, CA
- 6 days ago
- West Sacramento, CA
- 6 days ago
Job Description Under the leadership of the Manager of Guest Services, the Assistant Manager will support the day-to-day operations of the Guest Services and EMS teams....
Demographic Data for California
Moving to California? Find some basic demographic data about California below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in California
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in California offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Aloha POS
- Food Safety
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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