Service Manager Jobs in North Carolina
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
We are looking for a high-level Service Manager who is ready to plug into a solid system and grow their career!...
In Person- Brookdale Senior Living
- Lexington, NC
- 2 days ago
- Lexington, NC
- 2 days ago
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
In PersonPiedmont Crossing is a notforprofit continuing care community where compassionate professionals and vibrant residents come together to create a meaningful living experience. Located in beautiful...
In PersonBench Dining Services Director - K12 Food Service
- Compass Group
- Hickory, NC
- 16 days ago
- Hickory, NC
- 16 days ago
Salary: $80000 - $100000 Other Forms of Compensation: Annual Bonus Potential up to 20% Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in,...
In PersonDining Services Director (Full-Time) - Walnut Ridge
- Navion Senior Solutions
- Walnut Cove, NC
- 16 days ago
- Walnut Cove, NC
- 16 days ago
Walnut Ridge is seeking a Dining Services Director for the oversight of our food service program, including preparation, oversight, and serving of meals, sanitation of food service areas, accurate...
In Person Full Time- Default all-eos Job Aggregator
- Kitty Hawk, NC
- 90+ days ago
- Kitty Hawk, NC
- 90+ days ago
Department : Events – Banquets & Catering Direct Report : Director of Catering Purpose : The Convention Services Manager is responsible for planning, coordinating, and executing assigned group meetings...
In PersonDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in North Carolina
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Infection Control
- Wellness
- Portion Control
- Wellness Programs
- Front of House
- Food Quality
- Guest Relations
- Hotel Operations
- Food Cost Management
- Banquet Catering
- Catering Sales
- Menu Planning
- Group Sales
- Food and Beverage Management
- Scratch Cooking
- Kitchen Management
- Menu Development
- Hospitality Management
- Hotel Management
- Delphi
- Aloha POS
- Food Service Management
- Catering
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Cost Management
- Complaint Resolution
- Energetic
- Referrals
- Payroll
- Interviewing
- Retail
- Operations Management
- Accounting
- Coaching
- Presentation
- Events
- High School Diploma
- Driving
- Purchasing
- Budgeting
- Inventory Management
- Budgets
- Employee Development
- Policy Development
- Sales
- Regulations
- Microsoft Excel
- Scheduling
- Staff Supervision
- Microsoft Office
- Computer Skills
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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