Front Office Manager Jobs in North Carolina
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Spare Time Entertainment
- Huntersville, NC
- 11 hours ago
- Huntersville, NC
- 11 hours ago
service experience • One to two years of supervisory or lead experience • Strong communication, confidence, and organization • Someone who thrives in a busy, loud, high-energy environment What It’s...
In Person- Posted June 3, 2026 Northwood Hospitality
- Charlotte, NC
- 14 hours ago
- Charlotte, NC
- 14 hours ago
Office Manager Northwood Overview An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences....
In Personwith department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
In PersonOverview: To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager....
In PersonWhat You ll Do: Train and mentor Guest Services Representatives, ensuring they provide exceptional guest service....
In PersonEssential Duties and Responsibilities include the following: Oversees training and supervision of Guest Services Representatives....
In PersonGuest Services Manager- Truliant Amphitheater
- LIVE NATION ENTERTAINMENT INC
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
THE ROLE Truliant Amphitheater is seeking is seeking a Guest Services Manager....
In PersonAbout the Position: As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that...
In Person- Homewood Suites and Hilton Garden Inn Charlotte/South Park
- Charlotte, NC
- 8 days ago
- Charlotte, NC
- 8 days ago
Then we may have just the opportunity you need, as Front Office Manager....
In PersonAs a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards....
In PersonProcess guest orders, including performing functions of cashiers or guest service clerks. 13. Perform guest service desk functions as needed. 14....
In PersonFront Desk Supervisor- Element: Charlotte, NC
- Midas Hospitality
- Charlotte, NC
- 16 days ago
- Charlotte, NC
- 16 days ago
Front Desk Supervisor- Element: Charlotte, NC Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for...
In PersonSchulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to...
In PersonPIC-Front Office Supervisor-Springhill Suites Raleigh/Cary
- CMC Hotels
- Durham, NC
- 19 days ago
- Durham, NC
- 19 days ago
You will report directly to the Front Office Manager. Interfacing with the previous shift and managers to be updated on hotel activities. Provide expedient check-in/check-out service....
In PersonThey are also responsible for supervising individual guest services team members....
In PersonDemographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in North Carolina
Highest Education Level
Front Office Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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