Front Office Manager Jobs in North Carolina
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Guest Experience Manager (Hourly Manager) At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every...
Front Office Manager FT $53,000 - Marriott Crabtree, Raleigh, NC
- Raleigh, NC
- 2 days ago
- Raleigh, NC
- 2 days ago
We are hiring a Front Office Manager! FT $53,000 a year....
Front Desk Supervisor FT $18hr - Marriott Crabtree, Raleigh, NC
- Raleigh, NC
- 2 days ago
- Raleigh, NC
- 2 days ago
We are hiring a Front Desk Supervisor! Full Time Shift: must have flexible hours for each shift. AM 7am - 3pm | PM 3pm - 11pm Starting Rate: $18.00 per hour We are looking for associates and...
Office Manager!...
Front Desk Supervisor $18hr - Marriott Crabtree, Raleigh, NC
- Raleigh, NC
- 2 days ago
- Raleigh, NC
- 2 days ago
Raleigh Marriott Crabtree Valley 4500 Marriott Drive Raleigh, NC 27612 375 Room Hotel Managed By Concord Hospitality Enterprises Apply Now Save this job SHARE THIS JOB Email Tweet Facebook...
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
Necessary Skills and Attributes : Minimum of two years hotel management or supervisory experience required Strong Hilton background a plus Possess a strong knowledge of computer and programs Excellent...
PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary
- Durham, NC
- 3 days ago
- Durham, NC
- 3 days ago
management....
Overview To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager....
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This includes the role of resident expert on all brand standards related to check-in and checkout procedures, guest services, and the general operation of hotel facilities....
We are hiring a Front Office Manager!...
Process guest orders, including performing functions of cashiers or guest service clerks. Perform guest service desk functions as needed. Ensure that an accurate daily cash count is completed....
Process guest orders, including performing functions of cashiers or guest service clerks. Perform guest service desk functions as needed. Ensure that an accurate daily cash count is completed....
Overview To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager....
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in North Carolina
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Housekeeping
- Problem Resolution
- Reimbursement
- Cash Handling
- Relationship Management
- Interviewing
- Staffing
- Payroll
- Retail
- Accounting
- High School Diploma
- Auditing
- Friendliness
- Telephone Skills
- Driving
- Events
- Coaching
- Employee Development
- Inventory Management
- Budgets
- Regulations
- English
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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