Front Office Manager Jobs in North Carolina
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
This includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service....
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...
Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a Front Office Manager to join our team at the Courtyard located in Charlotte, NC....
SpringHill Suites by Marriott Pinehurst Southern Pines 10024 US Highway 15/501 Pinehurst, NC 28374 All Suite Managed By Concord Hospitality Enterprises Apply Now Save this job SHARE THIS JOB Email...
We invite you to seize the opportunity to become our Guest Services Manager at Blue Ridge Village, our outstanding 132-unit property, nestled in the Blue Ridge Mountains of western North Carolina....
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Overview To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager....
Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a Front Office Manager to join our team at the Aloft hotel located in Charlotte, NC....
Assume other areas of responsibilities as delegated by the Front Office Manager....
Front Desk Supervisor-Renaissance Raleigh Hotel-$17.00-$18.00 per hour
- Raleigh, NC
- 11 days ago
- Raleigh, NC
- 11 days ago
We are hiring a Front Desk Supervisor! Must have open availability to work days, nights, and weekends Marriott Property Management System(PMS) experience is a plus We are looking for associates...
Front Desk Supervisor - Hyatt House Raleigh North Hills
- Raleigh, NC
- 12 days ago
- Raleigh, NC
- 12 days ago
We are looking for associates and leaders that have a passion to serve others! With oversight of Assistant General Manager this position oversees Front Desk, Night Audit and Hbar (small lobby...
service excellence, hotel amenities, reservation systems, and safety protocols....
Lead a high-performing guest services team representing an innovative, premium client....
Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Monitor all V.I.P. and special guest requests....
Demographic Data for North Carolina
Moving to North Carolina? Find some basic demographic data about North Carolina below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in North Carolina
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in North Carolina offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Housekeeping Management
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Directing
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Cash Handling
- Reimbursement
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Auditing
- Friendliness
- Driving
- Telephone Skills
- Events
- Education Experience
- Employee Development
- Budgets
- Coaching
- Inventory Management
- Regulations
- Policy Development
- English
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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