Service Manager Jobs in New York
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Salary $16.51 - $19.35 / hour Overview At Elderwood at Williamsville the Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department...
RIT Dining has multiple openings across campus. Additionally, flexible scheduling/work hours may be required during break week, summer and intercession. In addition, large institute events may...
Supervisor of Dining Services (Apply here for FT and PT positions)
- Liverpool, NY
- 3 days ago
- Liverpool, NY
- 3 days ago
Salary $16.00 - $20.00/hr Overview Please apply here for FT and PT Dining Supervisor positions. Pay is based on experience. The Supervisor of Dining Services assists the Director of Dining...
Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for...
Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence,...
Marriott Syracuse Downtown 100 East Onondaga Street Syracuse, NY 13202 261 Room Hotel Managed By Crescent Hotels & Resorts Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn...
DINING SERVICES DIRECTOR - Pipeline / New Business - NYC
- New York, NY
- 23 days ago
- New York, NY
- 23 days ago
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Create a positive work environment by serving as a role model to demonstrate appropriate behaviors, make each person feel important and motivated to deliver a best-in-class hospitality experience for...
DINING SERVICES DIRECTOR - Pipeline / New Business
- New York, NY
- 25 days ago
- New York, NY
- 25 days ago
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
The compensation and benefits information are provided as of the date of this posting. company reserves the right to modify compensation and benefits at any time, with or without notice, subject to...
Demographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in New York
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Banquet Catering
- Hotel Sales
- Catering Sales
- Menu Planning
- Food and Beverage Management
- Scratch Cooking
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Labor Management
- Catering
- Food Service Management
- Meeting Planning
- Food Handling
- Sanitation
- Cost Management
- Hazard Analysis & Critical Control Point
- Food Preparation
- Directing
- Nutrition
- Complaint Resolution
- Cooking
- Customer Satisfaction
- Interviewing
- Purchasing
- Operations Management
- Implementation
- Accounting
- High School Diploma
- Payroll
- Driving
- Presentation
- Events
- Coaching
- Budgets
- Inventory Management
- Regulations
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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