Service Manager Jobs in New York
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Event Services Manager | The Mallory, NYC Reporting to the General Manager, the Catering Event Services Manager oversees day-to-day venue operations, leading our hourly service team members to ensure...
In PersonWe are seeking an experienced Dining Services Supervisor to join our campus dining team. This manager would oversee the quick service outlets on campus at a particular location. This is an...
In PersonManagement: Ability to be a leader in the back and front of house, keep the team motivated, encourage timely service and resolve conflicts....
In PersonDINING SERVICES DIRECTOR - Purchase College - Purchase, NY
- Compass Group
- Purchase, NY
- 7 days ago
- Purchase, NY
- 7 days ago
Salary: $85,000 - $90,000 At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and...
In PersonRecognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
In PersonExecutive Director, High-Net-Worth Card Hospitality General Manager
- JP Morgan
- New York, NY
- 12 days ago
- New York, NY
- 12 days ago
JPMorgan Chase is seeking a dynamic and visionary Executive Director to serve as Head of High-Net-Worth Card Hospitality. As an Executive Director within the High-Net-Worth Card team, you will...
In PersonDining Services Supervisor TemPositions Hospitality Rye, NY Job Details Temporary $25 - $30 an hour 19 hours ago Qualifications Food service health code compliance ServSafe High school diploma or...
In PersonWe are looking for a Room Service Manager to join our New York City team....
In PersonRecognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
In Person- The Retail Appointment
- New York, NY
- 26 days ago
- New York, NY
- 26 days ago
An incredible opportunity has come up for a hospitality general manager to join a global food retailing business, in its prime location - Times Square, New York! This role will be a prestigious...
In PersonDINING SERVICES DIRECTOR - Chartwells Higher Education - Troy, NY
- Compass Group USA Inc
- Troy, NY
- 28 days ago
- Troy, NY
- 28 days ago
Location: Russell Sage (Chartwells Higher Education) Salary: $75,000 - $85,000 At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus...
In PersonDINING SERVICES DIRECTOR - Chartwells Higher Educa
- Compass Group
- Troy, NY
- 28 days ago
- Troy, NY
- 28 days ago
Location: Russell Sage (Chartwells Higher Education) Salary: $75,000 - $85,000 At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus...
In PersonSalary: $75000 - $80000 / year What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day....
In PersonService Manager Job Qualifications: 2+ years of management experience required. 1+ years of Full-Service restaurant management experience required. 1+ years of FOH management experience required....
In PersonDemographic Data for New York
Moving to New York? Find some basic demographic data about New York below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in New York
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in New York offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Infection Control
- Wellness
- Portion Control
- Wellness Programs
- Front of House
- Food Quality
- Guest Relations
- Hotel Operations
- Food Cost Management
- Banquet Catering
- Catering Sales
- Menu Planning
- Group Sales
- Food and Beverage Management
- Scratch Cooking
- Kitchen Management
- Menu Development
- Hospitality Management
- Hotel Management
- Delphi
- Aloha POS
- Food Service Management
- Catering
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Cost Management
- Complaint Resolution
- Energetic
- Referrals
- Payroll
- Interviewing
- Retail
- Operations Management
- Accounting
- Coaching
- Presentation
- Events
- High School Diploma
- Driving
- Purchasing
- Budgeting
- Inventory Management
- Budgets
- Employee Development
- Policy Development
- Sales
- Regulations
- Microsoft Excel
- Scheduling
- Staff Supervision
- Microsoft Office
- Computer Skills
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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