Front Office Manager Jobs in New York, NY
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Posted June 2, 2026 Friendwell Management USA, LLC
- Newark, NJ (9 miles from New York, NY)
- 1 day ago
- Newark, NJ (9 miles from New York, NY)
- 1 day ago
Skills and Competencies Leadership and team supervision Guest relations and service recovery Strong problem-solving and decision-making ability Cash handling and audit controls Hotel operations knowledge...
In PersonGuest Service Supervisor - Seasonal Flex
- Global Partners
- White Plains, NY (22 miles from New York, NY)
- 1 day ago
- White Plains, NY (22 miles from New York, NY)
- 1 day ago
Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management....
In Person TemporaryServices goals to produce desired results Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met Support and train team members on adherence to all...
In Personservice, operational needs, and financial objectives are met Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates Promote same day selling...
In PersonGuest Services Supervisor Nassau Veterans Memorial Coliseum
- ASM Global
- Uniondale, NY (21 miles from New York, NY)
- 2 days ago
- Uniondale, NY (21 miles from New York, NY)
- 2 days ago
Communicate effectively with Guest Services Managers regarding staffing concerns, guest incidents, and operational updates....
In PersonIn coordination with Guest Relations department, develop and maintain relationships with local fire, police, and emergency services....
In PersonExhibit professionalism when handling all guest relations. Including effective service recovery when needed....
In Person- 365 Hospitality Associates, LLC
- Saddle Brook, NJ (11 miles from New York, NY)
- 4 days ago
- Saddle Brook, NJ (11 miles from New York, NY)
- 4 days ago
City, State: Saddle Brook, New Jersey Title: Front Office Supervisor Location: Saddle Brook, New Jersey FLSA: Non-Exempt Status: Full-Time Reports to: Front Office Manager Supervises: Front Office Department...
In Person- FRENCH LICK RESORT
- Port Washington, NY (16 miles from New York, NY)
- 5 days ago
- Port Washington, NY (16 miles from New York, NY)
- 5 days ago
As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards....
In Person- Concord Hospitality
- Port Washington, NY (16 miles from New York, NY)
- 5 days ago
- Port Washington, NY (16 miles from New York, NY)
- 5 days ago
As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards....
In PersonFront Desk Supervisor - Experience is Required
- Concord Hospitality
- Secaucus, NJ (4 miles from New York, NY)
- 5 days ago
- Secaucus, NJ (4 miles from New York, NY)
- 5 days ago
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...
In PersonSets a positive example for guest relations. Encourages employees to provide excellent customer service within guidelines....
In Person- APA Hotels Woodbridge
- Woodbridge, NJ (20 miles from New York, NY)
- 5 days ago
- Woodbridge, NJ (20 miles from New York, NY)
- 5 days ago
The Front Office Manager plays a critical role in driving operational success and exceeding financial performance goals....
In Person- Residence Inn
- Secaucus, NJ (4 miles from New York, NY)
- 5 days ago
- Secaucus, NJ (4 miles from New York, NY)
- 5 days ago
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...
In Person- Hampton Inn Manhattan/Times Square Central
- New York, NY
- 6 days ago
- New York, NY
- 6 days ago
OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales,...
In PersonDemographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in New York, NY
Highest Education Level
Front Office Managers in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »