Service Manager Jobs in Tennessee
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
DoubleTree by Hilton Hotel Nashville Downtown We're in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium,...
In PersonConvention Services Manager OEM/HM
- Crestline Hotels & Resorts, LLC
- Memphis, TN
- 6 days ago
- Memphis, TN
- 6 days ago
The Convention Services Manager will plan and manage conferences after the sales booking process in complete....
In PersonDining Services Director - Potential New Business - Memphis, TN
- Compass Group USA Inc
- Memphis, TN
- 20 days ago
- Memphis, TN
- 20 days ago
Compass Corporate Salary: $70000 - $85000 Other Forms of Compensation: Annual Bonus Potential up to 20% A family of companies and experiences As the leading foodservice and support services...
In PersonDining Services Director - Potential New Business
- Compass Group
- Memphis, TN
- 21 days ago
- Memphis, TN
- 21 days ago
Salary: $70000 - $85000 Other Forms of Compensation: Annual Bonus Potential up to 20% A family of companies and experiences As the leading foodservice and support services company, Compass Group...
In PersonIn this Ocharley Restaurant Management (RM) role, you will manage restaurant front of house / service teams along with assistant manager roles and duties working as a member of the restaurant management...
In PersonTraveling Dining Services Director
- Brookdale Senior Living
- Brentwood, TN
- 30+ days ago
- Brentwood, TN
- 30+ days ago
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
In PersonMaintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately....
In PersonDemographic Data for Tennessee
Moving to Tennessee? Find some basic demographic data about Tennessee below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Tennessee
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Tennessee offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Infection Control
- Wellness
- Portion Control
- Wellness Programs
- Front of House
- Food Quality
- Guest Relations
- Hotel Operations
- Food Cost Management
- Banquet Catering
- Catering Sales
- Menu Planning
- Group Sales
- Food and Beverage Management
- Scratch Cooking
- Kitchen Management
- Menu Development
- Hospitality Management
- Hotel Management
- Delphi
- Aloha POS
- Food Service Management
- Catering
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Cost Management
- Complaint Resolution
- Energetic
- Referrals
- Payroll
- Interviewing
- Retail
- Operations Management
- Accounting
- Coaching
- Presentation
- Events
- High School Diploma
- Driving
- Purchasing
- Budgeting
- Inventory Management
- Budgets
- Employee Development
- Policy Development
- Sales
- Regulations
- Microsoft Excel
- Scheduling
- Staff Supervision
- Microsoft Office
- Computer Skills
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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