Front Office Manager Jobs in British Columbia
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Department : NAM - Guest Services Reports to: Assistant Manager, Guest Services Location: Vancouver, B.C....
Hybrid TemporaryStrong understanding of guest service processes and hotel operations. Post-secondary education in Hospitality, Tourism, or a related field is considered an asset....
In PersonMinimum 2 years of experience in a hotel Front Office supervisory or management role Previous experience as a Front Office Manager, Assistant Front Office Manager, Guest Services Manager, or Rooms...
In PersonSenior Manager, Guest Services Integrations
- Arcteryx
- Vancouver, BC
- 26 days ago
- Vancouver, BC
- 26 days ago
Department : NAM - Guest Services Reports to : Director, Guest Services Location: Vancouver, B.C....
HybridAssistant Guest Experience Manager, Golden Skybridge Adventure Park
- Pursuit
- Golden, BC
- 30+ days ago
- Golden, BC
- 30+ days ago
Support, coach and ensure that each member of the Guest Experience team provides an upbeat and professional guest service that goes above and beyond our guests expectations Ensure all guest areas are...
In PersonGuest Services Supervisor - Bilingual
- Arcteryx
- Vancouver, BC
- 30+ days ago
- Vancouver, BC
- 30+ days ago
Department : NAM - Guest Services Reports to: Assistant Manager, Guest Services Location: Vancouver, B.C....
HybridFront Office Supervisor - The Wickaninnish Inn
- Relais & Chateaux
- Tofino, BC
- 90+ days ago
- Tofino, BC
- 90+ days ago
Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager....
In PersonFront Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in British Columbia
Highest Education Level
Front Office Managers in British Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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