Service Manager Jobs in Virginia
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Restaurant Service ManagerCompensation Range: 50,000.00 - 59,500.00 The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering...
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Residential Dining Services Director I - George Mason University (Ikes)
- Fairfax, VA
- 6 days ago
- Fairfax, VA
- 6 days ago
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Qualifications ExperiencePrior experience as a catering or a convention services manager or assistant in an upscale full service hotel or hospitality industry environmentSkillPrior experience with Delphi...
Convention Services Manager (Rooms) - Cavalier Resort
- Virginia Beach, VA
- 7 days ago
- Virginia Beach, VA
- 7 days ago
s Join Our Team as Convention Services Manager Rooms We are seeking a highly organized and service-oriented professional to serve as the primary point of contact for all rooms-only groups and business...
The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions...
Dining Services Supervisor, full time Department:Dining Location:Roanoke, VA We are currently taking applications for a full time Dining Services Supervisor position in our Nursing & Rehab...
As the Convention Services Manager you will be required to document and organize detailed requirements of each function....
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Virginia
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Banquet Catering
- Guest Relations
- Kitchen Management
- Food and Beverage Management
- Catering Sales
- Food Inventory
- Group Sales
- Menu Planning
- Hotel Management
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Labor Management
- Recipe Development
- Food Service Management
- Meeting Planning
- Culinary Arts
- Food Handling
- Cost Management
- Sanitation
- Food Preparation
- Nutrition
- Hazard Analysis & Critical Control Point
- Directing
- Complaint Resolution
- Cooking
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Driving
- Presentation
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- Regulations
- English
- Sales
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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