Service Manager Jobs in Virginia
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
CONVENTION SERVICES MANAGER OEM/HM VIRGINIA BEACH, VA APPLY SHARE Overview: The Convention Services Manager will plan and manage conferences after the sales booking process in complete....
The Convention Services Manager will oversee all aspects of the details surrounding the group and events at the hotel....
Restaurant Service ManagerCompensation Range: 50,000.00 - 59,500.00 The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering...
Residential Dining Services Director I - George Mason University (Ikes)
- VA
- 25 days ago
- VA
- 25 days ago
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Convention Services Manager (Rooms) - Cavalier Resort
- Virginia Beach, VA
- 29 days ago
- Virginia Beach, VA
- 29 days ago
s Join Our Team as Convention Services Manager Rooms We are seeking a highly organized and service-oriented professional to serve as the primary point of contact for all rooms-only groups and business...
The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Virginia
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Hotel Operations
- Banquet Catering
- Hotel Sales
- Food and Beverage Management
- Menu Planning
- Scratch Cooking
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Labor Management
- Food Service Management
- Meeting Planning
- Culinary Arts
- Food Handling
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Food Preparation
- Nutrition
- Directing
- Complaint Resolution
- Cooking
- Financial Management
- Customer Satisfaction
- Referrals
- Staffing
- Interviewing
- Purchasing
- Operations Management
- Accounting
- High School Diploma
- Payroll
- Driving
- Presentation
- Coaching
- Events
- Budgets
- Regulations
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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