Service Manager Jobs in Virginia
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Dining Services Supervisor, full time Department:Dining Location:Roanoke, VA We are currently taking applications for a full time Dining Services Supervisor position in our Nursing & Rehab...
Banquet Service Manager - Williamsburg Lodge
- Williamsburg, VA
- 60+ days ago
- Williamsburg, VA
- 60+ days ago
About the Position The Banquet Service Manager (BSM) is responsible for the planning and execution of banquet guest service, food quality, product, esthetics, and experience of banquet functions according...
As the Convention Services Manager you will be required to document and organize detailed requirements of each function....
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Virginia
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Room Service
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Scratch Cooking
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Food Service Management
- Catering
- Meeting Planning
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Hazard Analysis & Critical Control Point
- Nutrition
- Directing
- Profit & Loss Management
- Complaint Resolution
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Operations Management
- Accounting
- High School Diploma
- Decision Making
- Driving
- Friendliness
- Presentation
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- Regulations
- Sales
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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