Front Office Manager Jobs in Virginia
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
As our new Front Office Manager, working with Loudoun County's largest hospitality owner and operator, you will have complete responsibility for ensuring outstanding guest service and effective operations...
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
Manager on Duty (MOD) in absence of Front Office Manager Turns in all lost and found items and all guest room keys. Adheres to all company policies and procedures....
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
service, operational needs and financial objectives aremet Reviews guest satisfaction results and property audits to identify areas ofimprovement Drives Front Desk Upsell Program in order to assist...
Consistently train new hires on guest service and operational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement....
Essential Job Functions: Promote and maintain efficient and courteous service to customers at all times. Supervise and monitor the total functions of the front end. Supervise and monitor all...
The opportunity Delaware North Parks and Resorts is seeking a seasonal Front Desk Supervisor to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. As Front Desk Supervisor,...
Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to...
Guest Service Manager - Graduate by Hilton Charlottesville
- Charlottesville, VA
- 23 days ago
- Charlottesville, VA
- 23 days ago
Collegiate Hotel Group, is seeking a Guest Service Manager to join Graduate by Hilton Charlottesville and its brilliant team of hospitality enthusiasts....
Front Desk Supervisor - Homewood Suites by Hilton Arlington ($21.50/hr)
- Arlington, VA
- 25 days ago
- Arlington, VA
- 25 days ago
This position is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality....
Guest Service Manager - Graduate by Hilton Charlottesville
- Charlottesville, VA
- 26 days ago
- Charlottesville, VA
- 26 days ago
relations Communicates hotels unique design elements for effective storytelling Reviews and understands budgeted staffing levels to ensure that guest service, operational needs and financial objectives...
Overnight Front Office Supervisor - Hilton McLean Tysons Corner
- McLean, VA
- 26 days ago
- McLean, VA
- 26 days ago
continuing effort to deliver outstanding guest service and financial profitability....
Guest Service Manager - Williamsburg Lodge Food & Beverage
- Williamsburg, VA
- 26 days ago
- Williamsburg, VA
- 26 days ago
Maintain the quality of guest service in the dining room and lounge. Manage employee performance to meet established standards....
- Natural Bridge Station, VA
- 26 days ago
- Natural Bridge Station, VA
- 26 days ago
WHO YOU WILL WORK WITH The Guest Service Supervisor reports to the Guest Service Manager and works closely with the Assistant General Manager and General Manager....
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Virginia
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Aloha POS
- Food Safety
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- High School Diploma
- Retail
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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