Front Office Manager Jobs in Virginia
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Two years' experience as a Front Office Manager; preferably at a full service, four-star hotel/resort Working knowledge of hotel reservation system, OnQ experience preferred....
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
**Responsibilities :** + Supervise daily operation of Guest Services team + Lead team of Guest Services Hosts/Hostesses; follow-up on daily assignments + Handle any guest service issues and follow through...
AC Hotel Portsmouth, a Colwen Hotels Property, is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team....
Position Title: Front End Manager Department: Operations Supervisor: Branch Manager FLSA: Exempt (Salaried) Position Summary: Ensures that product is properly loaded, rung up and processed out the...
Minimum Requirements: Working knowledge of hotel management systems Previous experience in a customer service role Excellent interpersonal and communication skills Proven leadership and organizational...
Front Office Manager - Embassy Suites by Hilton Alexandria Old Town
- Alexandria, VA
- 8 days ago
- Alexandria, VA
- 8 days ago
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability...
The position as the Front Office Manager is responsible for ensuring outstanding guest service and effective operations of the front desk....
Guest Services Manager - Front Office Toggle search Toggle navigation Espanol Francais Employer Login Browse Jobs Post a Job Log In or Join Search 8,116 current hospitality jobs what where Guest Services...
Guest Services Manager - Front Office - Williamsburg Lodge
- Williamsburg, VA
- 11 days ago
- Williamsburg, VA
- 11 days ago
Works closely with the Guest Service Operations Manager and night audit staff to ensure maximum front office efficiency....
Advancement Opportunities and Professional Career Path: Front Office Manager Assistant General Manager General Manager Are you looking to plant your roots, be a part of a TEAM that feels like family...
Effectively trains guest service agents on proper front desk procedures....
This includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service....
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...
Norfolk Waterside Marriott 235 East Main Street Norfolk, VA 23510 Hotel with 405 Rooms Managed By Concord Hospitality Enterprises Apply Now Save this job SHARE THIS JOB Email Tweet Facebook...
Demographic Data for Virginia
Moving to Virginia? Find some basic demographic data about Virginia below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Virginia
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Virginia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Housekeeping Management
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Guest Service
- Quality of Service
- Food and Beverage Management
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Dedication
- Directing
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Forecasting
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Accounting
- Auditing
- Friendliness
- High School Diploma
- Driving
- Education Experience
- Events
- Mentoring
- Telephone Skills
- Employee Development
- Budgets
- Coaching
- Inventory Management
- Policy Development
- Regulations
- English
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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