Service Manager Jobs in Massachusetts
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Administrative Coordinator - Dining Services Tufts University
- Somerville, MA
- 10 days ago
- Somerville, MA
- 10 days ago
Overview Tufts Dining is a self-operated food service provider that manages a comprehensive collegiate food service program across the Tufts University Medford/Somerville and SMFA campuses. We...
Overview Tufts Dining is a self-operated food service provider that manages a comprehensive collegiate food service program across the Tufts University Medford/Somerville and SMFA campuses. We...
Executive Chef/Dining Services Director Senior Living
- North Andover, MA
- 13 days ago
- North Andover, MA
- 13 days ago
Benchmark at North Andover invites you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of...
Benchmark at North Andover invites you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Massachusetts
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Banquet Catering
- Guest Relations
- Kitchen Management
- Food and Beverage Management
- Catering Sales
- Food Inventory
- Group Sales
- Menu Planning
- Hotel Management
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Labor Management
- Recipe Development
- Food Service Management
- Meeting Planning
- Culinary Arts
- Food Handling
- Cost Management
- Sanitation
- Food Preparation
- Nutrition
- Hazard Analysis & Critical Control Point
- Directing
- Complaint Resolution
- Cooking
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Driving
- Presentation
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- Regulations
- English
- Sales
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »