Service Manager Jobs in Massachusetts
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your...
Assistant Dining Services Director Location: Ware cedarbrook village No late nights We are seeking an Assistant Dining Services Director to join our team. The ideal candidate will have a positive...
Train, coach, and motivate the team to deliver best-in-class service. Ensure adherence to company policies, procedures, and performance standards....
About UsOverview Brightview Senior Living is seeking a culinary rock star to join the team at Brightview Wakefield as our Dining Services Director! By managing Dining operations for the front and...
Anticipated Openings - Dining Room Coordinator Smith College
- Northampton, MA
- 45+ days ago
- Northampton, MA
- 45+ days ago
If you have any questions about the position or our application process, reach out to us at .... Job Description Dining Room Coordinators work either 9 or 12-month schedules. These are 40hr/week,...
Anticipated Openings - Dining Room Coordinator
- Northampton, MA
- 45+ days ago
- Northampton, MA
- 45+ days ago
If you have any questions about the position or our application process, reach out to us at .... Job Description Dining Room Coordinators work either 9 or 12-month schedules. These are 40hr/week,...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Massachusetts
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Banquet Catering
- Hotel Operations
- Hotel Sales
- Catering Sales
- Food and Beverage Management
- Menu Planning
- Hotel Management
- Scratch Cooking
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Catering
- Labor Management
- Food Service Management
- Meeting Planning
- Food Handling
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Cooking
- Customer Satisfaction
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Interviewing
- Operations Management
- Payroll
- Accounting
- Driving
- Presentation
- Events
- Employee Development
- Budgets
- Coaching
- Inventory Management
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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