Service Manager Jobs in Illinois
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Job DetailsLevel: ExperiencedJob Location: Villas of Holly Brook Marshall - Marshall, IL 62441Position Type: Full TimeSalary Range: $20.00 - $20.00 HourlyTravel Percentage: NoneJob Shift: DayJob...
In PersonTo Apply for this Job Click Here A well-known and reputable hospitality company is hiring a Hospitality General Manager to be the driving force of excellence for their legendary location!...
In Person- Posted May 21, 2026 Driftwood Hospitality Management
- Springfield, IL
- 13 days ago
- Springfield, IL
- 13 days ago
JOB SUMMARY Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event...
In PersonCommunity Concierge, Manager on Duty
- YMCA
- Downers Grove, IL
- 14 days ago
- Downers Grove, IL
- 14 days ago
The Indian Boundary YMCA is hiring a full-time Community Concierge, Manager on Duty! The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through...
In PersonPosition Title: Dining Services Director - Geneva, IL Salary: $85,000 - $95,000 Other Forms of Compensation: 15% Bonus Eligible Think Fresh! Lead with Excellence! An industry leading hospitality...
In Person- Presbyterian Homes
- Arlington Heights, IL
- 24 days ago
- Arlington Heights, IL
- 24 days ago
$22.95 to $32.09 Hourly Rate (Based on years of experience). The Moorings of Arlington Heights | Full Time | Dining Department | Open Availability Are you looking for a team where you can bring...
In Person- Cedarhurst Senior Living
- Springfield, IL
- 45+ days ago
- Springfield, IL
- 45+ days ago
Description Position: Dining Services Director About Cedarhurst: Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through...
In Person- Crowne Plaza Springfield - Convention CTR
- Southern View, IL
- 45+ days ago
- Southern View, IL
- 45+ days ago
JOB SUMMARY Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event...
In PersonJLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We...
In PersonDemographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Illinois
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Infection Control
- Wellness
- Portion Control
- Wellness Programs
- Front of House
- Food Quality
- Guest Relations
- Hotel Operations
- Food Cost Management
- Banquet Catering
- Catering Sales
- Menu Planning
- Group Sales
- Food and Beverage Management
- Scratch Cooking
- Kitchen Management
- Menu Development
- Hospitality Management
- Hotel Management
- Delphi
- Aloha POS
- Food Service Management
- Catering
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Cost Management
- Complaint Resolution
- Energetic
- Referrals
- Payroll
- Interviewing
- Retail
- Operations Management
- Accounting
- Coaching
- Presentation
- Events
- High School Diploma
- Driving
- Purchasing
- Budgeting
- Inventory Management
- Budgets
- Employee Development
- Policy Development
- Sales
- Regulations
- Microsoft Excel
- Scheduling
- Staff Supervision
- Microsoft Office
- Computer Skills
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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