Service Manager Jobs in Illinois
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Maintaining superior cleanliness and safety standards, along with the ability to manage and motivate staff members and maintaining a positive physical and social environment for our residents....
Park Place of Elmhurst, a nonprofit five-star CCRC living community, is located across from Endeavor Health Elmhurst Hospital. Our 16-acre arboretum-designated campus offers 180+ customizable 1-,...
Medical Dental Vision Life Insurance AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need....
Hires, orients, schedules, coaches, trains and motivates staff in compliance with departmental and company standards....
Crowne Plaza Springfield - Convention CTR 3000 South Dirksen Parkway Springfield, IL 62703 Hotel with 288 Rooms Managed By Driftwood Hospitality Management Apply Now Save this job SHARE THIS JOB...
Comprehensive health, dental, and vision insurance plans for eligible employees, along with access to wellness programs, mental health resources, and a family gym membership....
Deliver Exceptional Service: Be the Face of Our Community! The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early...
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Train, mentor, and motivate room service staff to maintain high performance and morale. Monitor inventory levels and communicate supply needs to management....
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Illinois
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Banquet Catering
- Hotel Operations
- Catering Sales
- Menu Planning
- Food and Beverage Management
- Hotel Management
- Scratch Cooking
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Labor Management
- Catering
- Food Service Management
- Meeting Planning
- Food Handling
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Profit & Loss Management
- Referrals
- Customer Satisfaction
- Reimbursement
- Interviewing
- Purchasing
- Operations Management
- Implementation
- Payroll
- High School Diploma
- Accounting
- Driving
- Microsoft Outlook
- Presentation
- Events
- Coaching
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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