Front Office Manager Jobs in Illinois
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Guest Service Manager (Swing Shift) - The Hoxton, Chicago
- Chicago, IL
- 3 days ago
- Chicago, IL
- 3 days ago
We are looking for an experienced Guest Service Manager to join our Front Office team!...
Guest Service Manager (Swing Shift) - The Hoxton, Chicago
- Chicago, IL
- 5 days ago
- Chicago, IL
- 5 days ago
We are looking for an experienced Guest Service Manager to join our Front Office team!...
This role includes hands-on guest service duties as well as supervisory responsibilities to ensure smooth daily operations....
611 - Front End - Front End Manager FT Marshfield, Chicago, Illinois, United States of America Job Description Posted Tuesday, July 29, 2025 at 4:00 AM As one of America's fastest-growing regional...
Responsibilities What You'll Do * The Front Desk Manager will carry out all daily shift operations of the Front Office department. * Provide leadership, training and shift flow management while coaching...
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Oversees front office/front desk operations during the overnight shift while providing excellent guest services. Process guest check-outs and handle monetary transactions....
Office goals to produce desired results Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met Support and train team members on adherence to all...
Associate Manager, Guest Services Social Media
- Bolingbrook, IL
- 17 days ago
- Bolingbrook, IL
- 17 days ago
THE IMPACT YOU CAN HAVE: The Guest Services Social Media Associate Manager leads a team to deliver exceptional service across social platforms, online reviews, and Ulta Beauty Community....
Overnight Front Office Supervisor - Waldorf Astoria Chicago
- Chicago, IL
- 21 days ago
- Chicago, IL
- 21 days ago
outstanding guest service and financial profitability....
Guest Services Supervisor- Sofitel Chicago Magnificent Mile
- Chicago, IL
- 22 days ago
- Chicago, IL
- 22 days ago
Joy in each extraordinary experience Guest Services Supervisor Belong in a place where you can be yourself and love what you do....
Urology Reception Manager (4963) Southern Illinois University - School of Medicine Application First Name Last Name Email address Captcha / Bot check: Copy from here ...to here Click to hear these...
Urology Reception Manager (4963) Southern Illinois University - School of Medicine
- Springfield, IL
- 25 days ago
- Springfield, IL
- 25 days ago
The occupant of this position manages, supervises and coordinates the Department of Surgery's clinic reception areas. Administrative 75% A. Ensures the efficient and timely performance of staff;...
In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and...
Front Office Manager - Embassy Suites by Hilton Chicago Downtown Magnificent Mile
- Chicago, IL
- 28 days ago
- Chicago, IL
- 28 days ago
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Illinois
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Food and Beverage Management
- Quality of Service
- Guest Service
- Hotel Management
- Hospitality Management
- Labor Management
- Food Safety
- Front Office
- Complaint Resolution
- Property Management
- Ordering
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Reimbursement
- Staffing
- Relationship Management
- Interviewing
- Listening
- Retail
- Payroll
- Friendliness
- Auditing
- High School Diploma
- Events
- Coaching
- Accounting
- Employee Development
- Education Experience
- Driving
- Telephone Skills
- Inventory Management
- Budgets
- Policy Development
- English
- Regulations
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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