Front Office Manager Jobs in Illinois
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
This position will require close cooperation with all hotel departments emphasizing guest service and satisfaction. Supervision of all front office line staff would be a primary focus....
About the Position: As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that...
Front Office Manager Salary: $65,000 Location: Chicago, IL Our client is seeking a Front Office Manager to lead and enhance their guest services team.This role requires a dynamic individual with extensive...
This position will require close cooperation with all hotel departments emphasizing guest service and satisfaction. Supervision of all front office line staff would be a primary focus....
Who We Are: We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry...
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff....
Job Description The role of the Front Office Supervisor is to work in Front Desk and Guest Services areas to ensure all Omni policies, procedures, and standards are met as well as train, develop and...
Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing....
services, or related hospitality roles....
Conducting Guest Services pre-event staff meeting to inform staff of all pertinent event information....
services, or related hospitality roles....
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service...
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
Company & Benefits Information At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive...
Service Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling...
Demographic Data for Illinois
Moving to Illinois? Find some basic demographic data about Illinois below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Illinois
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Illinois offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Housekeeping
- Problem Resolution
- Forecasting
- Reimbursement
- Cash Handling
- Relationship Management
- Interviewing
- Staffing
- Payroll
- Listening
- Accounting
- Retail
- High School Diploma
- Auditing
- Friendliness
- Telephone Skills
- Driving
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- Regulations
- English
- Sales
- Policy Development
- Teamwork
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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