Service Manager Jobs in Lombard, IL

A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.

Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.

1-5 of 5 Jobs

Convention Services Manager

  • Itasca, IL (6 miles from Lombard, IL)
  • 6 days ago
  • Itasca, IL (6 miles from Lombard, IL)
  • 6 days ago

Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need....

Restaurant Service Manager

  • Glenview, IL (17 miles from Lombard, IL)
  • 17 days ago
  • Glenview, IL (17 miles from Lombard, IL)
  • 17 days ago

Hires, orients, schedules, coaches, trains and motivates staff. Develops and implements training goals and objectives in regards to operations....

Community Concierge, Manager On Duty

  • Lake Zurich, IL (22 miles from Lombard, IL)
  • 30+ days ago
  • Lake Zurich, IL (22 miles from Lombard, IL)
  • 30+ days ago

Comprehensive health, dental, and vision insurance plans for eligible employees, along with access to wellness programs, mental health resources, and a family gym membership....

Dining Services Director

  • Chicago, IL (18 miles from Lombard, IL)
  • 30+ days ago
  • Chicago, IL (18 miles from Lombard, IL)
  • 30+ days ago

Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...

Dining Services Director

  • Chicago, IL (19 miles from Lombard, IL)
  • 60+ days ago
  • Chicago, IL (19 miles from Lombard, IL)
  • 60+ days ago

Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...

Demographic Data for Lombard, IL

Moving to Lombard, IL? Find some basic demographic data about Lombard, IL below.

Local
National
52,794
1,908
Medium

Service Manager Online Courses and Training Opportunities

iHireHospitality curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Skillsoft Percipio
Service Manager
System Center Service Manager provides the ability to manage incident and problem resolutions. Explore Service Manager, as well as the system and software requirements involved when planning for...
edX
Introduction to DevSecOps for Managers
Get an overview of the history, terminology, processes, and tools used to adopt Continuous Delivery and DevSecOps within any organization. "Introduction to DevSecOps for Managers" is being offered...
Register to search for more online courses. >>>

Salary for Service Manager Jobs in Lombard, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireHospitality research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Service Manager positions.

Highest Education Level

Service Managers in Lombard, IL offer the following education background
Bachelor's Degree
41.9%
Associate's Degree
16.0%
High School or GED
16.0%
Vocational Degree or Certification
10.9%
Master's Degree
10.7%
Some College
3.1%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Service Managers in Lombard, IL
4-6 years
24.4%
2-4 years
22.1%
10+ years
14.4%
8-10 years
13.0%
1-2 years
11.3%
6-8 years
8.7%
Less than 1 year
5.1%
None
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Service Manager Related Career Advice Articles

Confident restaurant manager
Think You Want to Be a Restaurant Manager? Read This First.

Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.

Read article »
happy female restaurant manager on the phone while looking at her tablet
9 Cities With Exciting Hospitality Management Jobs

Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.

Read article »