Front Office Manager Jobs in Connecticut
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
To include Guest Services. Train Front Desk and Guest Service Agents. Create a warm and welcoming guest experience. Assist in resolving guest issues and recovery....
**Responsibilities :** + Supervise daily operation of Guest Services team + Lead team of Guest Services Hosts/Hostesses; follow-up on daily assignments + Handle any guest service issues and follow through...
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
Hampton Inn Groton is seeking a hands-on Front Office Manager/Sales Coordinator with a hotel operations background to join our team....
Night Audit Supervisor - Marriott Stamford Hotel & Spa
- Stamford, CT
- 14 days ago
- Stamford, CT
- 14 days ago
The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at...
Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while...
Guest Services Supervisor Part-Time PeoplesBank Arena
- Hartford, CT
- 20 days ago
- Hartford, CT
- 20 days ago
Position Summary The Guest Services Supervisor is responsible for the supervision of all Guest Services Staff and for providing excellent guest service at all PeoplesBank Arena and Pratt & Whitney Stadium...
performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures Answers inquiries pertaining to hotel policies and services Perform functions of Guest...
Serves as Guest Relations Manager and handles the tracking of service issues....
Front End Manager- Entry Level Since 1949 we have prided ourselves on delivering excellent service to our customers. As we grow we are looking for individuals who can help us continue that...
Hotel: Stamford Hilton 1 First Stamford Place Stamford, CT 06902 Front Office Manager Full time Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Whats in it for you?...
Overview Opportunity: Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards....
Previous experience in a supervisory or leadership role, demonstrating the ability to lead, motivate, and develop a team of guest services professionals....
: 500 Sargent Drive, New Haven, US, CT, 06511 Job Category: Guest Services...
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
Demographic Data for Connecticut
Moving to Connecticut? Find some basic demographic data about Connecticut below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Connecticut
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Connecticut offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Dedication
- Directing
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Accounting
- Driving
- Education Experience
- Events
- Coaching
- Mentoring
- Telephone Skills
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- English
- Microsoft Office
- Problem Solving
- Sales
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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