Service Manager Jobs in Ware, MA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Northampton, MA (17 miles from Ware, MA)
- 13 days ago
- Northampton, MA (17 miles from Ware, MA)
- 13 days ago
NORTHAMPTON Dining Room Coordinator Dining Room Coordinators work either 9 or 12-month schedules. These are 40hr/week, fully benefited positions. Applications will be reviewed as openings become...
Dining Services Supervisor - Front of House
- South Hadley, MA (15 miles from Ware, MA)
- 17 days ago
- South Hadley, MA (15 miles from Ware, MA)
- 17 days ago
Join our team as a Front of House Dining Services Supervisor! Are you a passionate and experienced hospitality professional ready to lead with excellence? The Loomis Communities is seeking a...
Anticipated Openings - Dining Room Coordinator Smith College
- Northampton, MA (17 miles from Ware, MA)
- 30+ days ago
- Northampton, MA (17 miles from Ware, MA)
- 30+ days ago
If you have any questions about the position or our application process, reach out to us at .... Job Description Dining Room Coordinators work either 9 or 12-month schedules. These are 40hr/week,...
Anticipated Openings - Dining Room Coordinator
- Northampton, MA (17 miles from Ware, MA)
- 30+ days ago
- Northampton, MA (17 miles from Ware, MA)
- 30+ days ago
If you have any questions about the position or our application process, reach out to us at .... Job Description Dining Room Coordinators work either 9 or 12-month schedules. These are 40hr/week,...
Demographic Data for Ware, MA
Moving to Ware, MA? Find some basic demographic data about Ware, MA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Ware, MA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Ware, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Infection Control
- Wellness
- Genetics
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Hotel Operations
- Banquet Catering
- Hotel Sales
- Catering Sales
- Menu Planning
- Food and Beverage Management
- Motivating
- Scratch Cooking
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Catering
- Labor Management
- Food Service Management
- Food Handling
- Food Safety
- Multi-Unit Management
- Sanitation
- Cost Management
- Hazard Analysis & Critical Control Point
- Food Preparation
- Directing
- Nutrition
- Cooking
- Customer Satisfaction
- Staffing
- Interviewing
- Purchasing
- Operations Management
- Customer Relations
- Accounting
- High School Diploma
- Payroll
- Driving
- Presentation
- Events
- Coaching
- Reporting
- Budgets
- Inventory Management
- Regulations
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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