Service Manager Jobs in Boston, MA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Dining Services Director, Assisted Living
- Benchmark Senior Living
- Brighton, MA (4 miles from Boston, MA)
- 14 days ago
- Brighton, MA (4 miles from Boston, MA)
- 14 days ago
We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! The Food...
In PersonThe Opportunity: Four Seasons Hotel One Dalton Street, Boston is currently looking for a Room Service Manager!...
In PersonDining Services Director - K12 Food Service - Hudson, MA
- Compass Group
- Hudson, MA (24 miles from Boston, MA)
- 20 days ago
- Hudson, MA (24 miles from Boston, MA)
- 20 days ago
Salary: $75000 - $85000 Other Forms of Compensation: Annual bonus potential up to 15% Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by...
In PersonSalary: $80,000/Yr-$90,000/Yr Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and...
In PersonBench Dining Services Director - K12 Food Service - North Shore, Boston, MA
- Compass Group USA Inc
- Braintree, MA (11 miles from Boston, MA)
- 60+ days ago
- Braintree, MA (11 miles from Boston, MA)
- 60+ days ago
Chartwells K12 Salary: $65000 - $75000 Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating...
In PersonBench Dining Services Director - K12 Food Service - North Shore, Boston, MA
- Compass Group
- Boston, MA
- 60+ days ago
- Boston, MA
- 60+ days ago
Salary: $65000 - $75000 Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came in, by serving food kids love to eat and creating custom dining...
In PersonAssistant Dining Services Director- Potential New Business - Greater Boston Area
- Compass Group USA Inc
- Boston, MA
- 60+ days ago
- Boston, MA
- 60+ days ago
Compass Corporate Salary: $65000 - $75000 Other Forms of Compensation: A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for...
In PersonAssistant Dining Services Director- Potential New
- Compass Group
- Boston, MA
- 60+ days ago
- Boston, MA
- 60+ days ago
Salary: $65000 - $75000 Other Forms of Compensation: A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people,...
In PersonDining Services Director - K12 Food Service - Brockton, MA
- Compass Group USA Inc
- Brockton, MA (19 miles from Boston, MA)
- 90+ days ago
- Brockton, MA (19 miles from Boston, MA)
- 90+ days ago
Chartwells K12 Salary: $80000 - $90000 Other Forms of Compensation: Annual bonus up to 10% Chartwells K12's goal is to make sure students leave the cafeteria happier and healthier than they came...
In PersonDemographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Boston, MA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Infection Control
- Wellness
- Portion Control
- Wellness Programs
- Front of House
- Food Quality
- Guest Relations
- Hotel Operations
- Food Cost Management
- Banquet Catering
- Catering Sales
- Menu Planning
- Group Sales
- Food and Beverage Management
- Scratch Cooking
- Kitchen Management
- Menu Development
- Hospitality Management
- Hotel Management
- Delphi
- Aloha POS
- Food Service Management
- Catering
- Sanitation
- Hazard Analysis & Critical Control Point
- Directing
- Nutrition
- Cost Management
- Complaint Resolution
- Energetic
- Referrals
- Payroll
- Interviewing
- Retail
- Operations Management
- Accounting
- Coaching
- Presentation
- Events
- High School Diploma
- Driving
- Purchasing
- Budgeting
- Inventory Management
- Budgets
- Employee Development
- Policy Development
- Sales
- Regulations
- Microsoft Excel
- Scheduling
- Staff Supervision
- Microsoft Office
- Computer Skills
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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