Service Manager Jobs in Westchester, IL
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Chicago, IL (12 miles from Westchester, IL)
- 1 day ago
- Chicago, IL (12 miles from Westchester, IL)
- 1 day ago
After 90 days of employment, Convention Services Managers will be eligible to earn up to 1 WFH day....
Dining Services Supervisor - Full-Time 1st Shift
- Chicago, IL (16 miles from Westchester, IL)
- 2 days ago
- Chicago, IL (16 miles from Westchester, IL)
- 2 days ago
You find joy in providing excellent customer service and love to spend time with senior adults. Join our very special community and find satisfaction in your work, knowing that you are...
Full Time Dining Services Supervisor
- Elmhurst, IL (3 miles from Westchester, IL)
- 16 days ago
- Elmhurst, IL (3 miles from Westchester, IL)
- 16 days ago
Park Place of Elmhurst, a nonprofit five-star CCRC living community, is located across from Endeavor Health Elmhurst Hospital. Our 16-acre arboretum-designated campus offers 180+ customizable 1-,...
- Itasca, IL (10 miles from Westchester, IL)
- 28 days ago
- Itasca, IL (10 miles from Westchester, IL)
- 28 days ago
Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need....
- Chicago, IL (12 miles from Westchester, IL)
- 60+ days ago
- Chicago, IL (12 miles from Westchester, IL)
- 60+ days ago
Certified Apply to Flik today!...
Community Concierge, Manager On Duty
- Palatine, IL (19 miles from Westchester, IL)
- 60+ days ago
- Palatine, IL (19 miles from Westchester, IL)
- 60+ days ago
Comprehensive health, dental, and vision insurance plans for eligible employees, along with access to wellness programs, mental health resources, and a family gym membership....
- Chicago, IL (13 miles from Westchester, IL)
- 90+ days ago
- Chicago, IL (13 miles from Westchester, IL)
- 90+ days ago
Certified Apply to Flik today!...
Demographic Data for Westchester, IL
Moving to Westchester, IL? Find some basic demographic data about Westchester, IL below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Westchester, IL
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Westchester, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Banquet Catering
- Hotel Operations
- Catering Sales
- Menu Planning
- Food and Beverage Management
- Hotel Management
- Scratch Cooking
- Menu Development
- Aloha POS
- Firing
- Delphi
- Catering
- Culinary Arts
- Food Service Management
- Meeting Planning
- Food Safety
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Food Preparation
- Nutrition
- Profit & Loss Management
- Performance Management
- Inventory Control
- Forecasting
- Financial Management
- Referrals
- Reimbursement
- Staffing
- Purchasing
- Operations Management
- Implementation
- Accounting
- Events
- Coaching
- Driving
- Presentation
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »