Service Manager Jobs in Brookhaven, GA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Convention Service Manager- Marietta Hilton
- Marietta, GA (13 miles from Brookhaven, GA)
- 1 day ago
- Marietta, GA (13 miles from Brookhaven, GA)
- 1 day ago
Position Overview: The Conference/Convention Services Manager is responsible for coordinating and executing all aspects of conference and convention services, ensuring seamless and exceptional event...
Dining Services Director - Executive Chef
- Johns Creek, GA (16 miles from Brookhaven, GA)
- 2 days ago
- Johns Creek, GA (16 miles from Brookhaven, GA)
- 2 days ago
We cultivate a supportive and flexible working environment that motivates and empowers our team members to meet and exceed our residents expectations. The only thing missing is YOU!...
- Atlanta, GA (9 miles from Brookhaven, GA)
- 10 days ago
- Atlanta, GA (9 miles from Brookhaven, GA)
- 10 days ago
relations and best practices Customer service skills and attention to detail Skill and ability to clearly and concisely communicate verbally and in writing Adaptability to change and flexibility to...
Demographic Data for Brookhaven, GA
Moving to Brookhaven, GA? Find some basic demographic data about Brookhaven, GA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Brookhaven, GA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Brookhaven, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Hotel Operations
- Banquet Catering
- Hotel Sales
- Food and Beverage Management
- Menu Planning
- Scratch Cooking
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Labor Management
- Food Service Management
- Meeting Planning
- Culinary Arts
- Food Handling
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Food Preparation
- Nutrition
- Complaint Resolution
- Cooking
- Financial Management
- Customer Satisfaction
- Referrals
- Staffing
- Interviewing
- Purchasing
- Operations Management
- Accounting
- High School Diploma
- Payroll
- Driving
- Presentation
- Coaching
- Events
- Budgets
- Regulations
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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