Service Manager Jobs in Redwood City, CA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- San Jose, CA (21 miles from Redwood City, CA)
- 1 day ago
- San Jose, CA (21 miles from Redwood City, CA)
- 1 day ago
Job Description Summary Manage and coordinate all conferences, meetings, group functions and group activities booked through the sales department. Job Description Job Description...
Convention Services Manager OEM/HM
- Palo Alto, CA (5 miles from Redwood City, CA)
- 45+ days ago
- Palo Alto, CA (5 miles from Redwood City, CA)
- 45+ days ago
Job title: Convention Services Manager Status: Hourly/Non-Exempt Pay Range: $50,000-$70,000/annually Overview: The Convention Services Manager will plan and manage conferences after the sales booking...
Demographic Data for Redwood City, CA
Moving to Redwood City, CA? Find some basic demographic data about Redwood City, CA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Redwood City, CA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Redwood City, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Infection Control
- Wellness
- Genetics
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Hotel Operations
- Banquet Catering
- Hotel Sales
- Catering Sales
- Menu Planning
- Food and Beverage Management
- Motivating
- Scratch Cooking
- Menu Development
- Aloha POS
- Delphi
- Catering
- Labor Management
- Food Service Management
- Food Handling
- Food Safety
- Multi-Unit Management
- Sanitation
- Cost Management
- Hazard Analysis & Critical Control Point
- Food Preparation
- Directing
- Nutrition
- Cooking
- Customer Satisfaction
- Staffing
- Interviewing
- Purchasing
- Operations Management
- Customer Relations
- Accounting
- High School Diploma
- Payroll
- Driving
- Presentation
- Events
- Coaching
- Reporting
- Budgets
- Inventory Management
- Regulations
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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