Service Manager Jobs in Porter Ranch, CA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Santa Monica, CA (18 miles from Porter Ranch, CA)
- 16 days ago
- Santa Monica, CA (18 miles from Porter Ranch, CA)
- 16 days ago
Convention Services Manager Toggle search Toggle navigation Espanol Francais Employer Login Browse Jobs Post a Job Log In or Join Search 8,387 current hospitality jobs what where Convention Services...
Complex Convention Service Manager
- Santa Monica, CA (18 miles from Porter Ranch, CA)
- 30+ days ago
- Santa Monica, CA (18 miles from Porter Ranch, CA)
- 30+ days ago
Viceroy Hotels Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after...
Demographic Data for Porter Ranch, CA
Moving to Porter Ranch, CA? Find some basic demographic data about Porter Ranch, CA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Porter Ranch, CA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Porter Ranch, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Therapeutic Diets
- Food Cost Management
- Food Quality
- Front of House
- Banquet Catering
- Catering Sales
- Menu Planning
- Food and Beverage Management
- Scratch Cooking
- Menu Development
- Aloha POS
- Firing
- Delphi
- Catering
- Culinary Arts
- Food Service Management
- Meeting Planning
- Cost Management
- Food Safety
- Sanitation
- Hazard Analysis & Critical Control Point
- Food Preparation
- Directing
- Nutrition
- Profit & Loss Management
- Performance Management
- Inventory Control
- Financial Management
- Forecasting
- Referrals
- Reimbursement
- Staffing
- Purchasing
- Operations Management
- Implementation
- High School Diploma
- Events
- Coaching
- Accounting
- Employee Development
- Driving
- Presentation
- Inventory Management
- Budgets
- Policy Development
- Regulations
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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