Service Manager Jobs in City Of Industry, CA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
Convention Services Manager OEM
- Marina del Rey, CA (24 miles from City Of Industry, CA)
- 9 hours ago
- Marina del Rey, CA (24 miles from City Of Industry, CA)
- 9 hours ago
The Convention Services Manager will work in conjunction with the Director of Sales or Director of Catering/Convention Services to achieve the hotels revenue, meeting planner satisfaction scores, and...
Dining Services Director of Operations
- Long Beach, CA (18 miles from City Of Industry, CA)
- 13 days ago
- Long Beach, CA (18 miles from City Of Industry, CA)
- 13 days ago
Recognition Programs Employee Stock Purchase Plan Nationwide Transfer Opportunities and Career Development Responsibilities Manage and supervise dining services operations across multiple locations...
Demographic Data for City Of Industry, CA
Moving to City Of Industry, CA? Find some basic demographic data about City Of Industry, CA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in City Of Industry, CA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in City Of Industry, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Banquet Catering
- Hotel Sales
- Catering Sales
- Menu Planning
- Food and Beverage Management
- Scratch Cooking
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Catering
- Labor Management
- Food Service Management
- Meeting Planning
- Food Handling
- Sanitation
- Cost Management
- Hazard Analysis & Critical Control Point
- Food Preparation
- Directing
- Nutrition
- Complaint Resolution
- Cooking
- Customer Satisfaction
- Staffing
- Interviewing
- Purchasing
- Operations Management
- Accounting
- High School Diploma
- Payroll
- Driving
- Presentation
- Events
- Coaching
- Budgets
- Inventory Management
- Regulations
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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