Front Office Manager Jobs in Sterling, VA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Required Skills and Experience: High school diploma or GED required. 1+ years prior guest service experience required preferably in a hospitality setting....
- Reston, VA (5 miles from Sterling, VA)
- 2 days ago
- Reston, VA (5 miles from Sterling, VA)
- 2 days ago
Every Crescent associate is a guest relations ambassador, every working minute of every day....
- Reston, VA (5 miles from Sterling, VA)
- 2 days ago
- Reston, VA (5 miles from Sterling, VA)
- 2 days ago
Every Crescent associate is a guest relations ambassador, every working minute of every day....
- Haymarket, VA (14 miles from Sterling, VA)
- 4 days ago
- Haymarket, VA (14 miles from Sterling, VA)
- 4 days ago
THE ROLE Position: Guest Services Supervisor Reports To: Guest Services Manager, Rooms Director COMPANY OVERVIEW: Valor Hospitality is a leading hotel management company that is a trend setter in the...
Front Office Manager- Holiday Inn Arlington at Ballston
- Arlington, VA (19 miles from Sterling, VA)
- 5 days ago
- Arlington, VA (19 miles from Sterling, VA)
- 5 days ago
What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times....
Front Desk Supervisor - Courtyard Dupont Cir. DC
- Washington, DC (22 miles from Sterling, VA)
- 6 days ago
- Washington, DC (22 miles from Sterling, VA)
- 6 days ago
service aides/bell staff, concierge staff and PBX operators....
- Washington, DC (23 miles from Sterling, VA)
- 8 days ago
- Washington, DC (23 miles from Sterling, VA)
- 8 days ago
Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they...
- Washington, DC (22 miles from Sterling, VA)
- 10 days ago
- Washington, DC (22 miles from Sterling, VA)
- 10 days ago
Potential Career Path Front Office Manager Rooms Division Manager Assistant General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they perform...
- Tysons Corner, VA (11 miles from Sterling, VA)
- 10 days ago
- Tysons Corner, VA (11 miles from Sterling, VA)
- 10 days ago
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Supervisors possess strong...
Front Office Manager - Hotel Washington
- Washington, DC (22 miles from Sterling, VA)
- 13 days ago
- Washington, DC (22 miles from Sterling, VA)
- 13 days ago
Front desk supervisor, Assistant Front Office Manager, etc.)...
- Washington, DC (22 miles from Sterling, VA)
- 18 days ago
- Washington, DC (22 miles from Sterling, VA)
- 18 days ago
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing....
Front Office Manager - Capital Hilton
- Washington, DC (22 miles from Sterling, VA)
- 20 days ago
- Washington, DC (22 miles from Sterling, VA)
- 20 days ago
Capital Hilton is looking for a Front Office Manager to join the Front Office team!...
The position as the Front Office Manager is responsible for ensuring outstanding guest service and effective operations of the front desk....
The Melrose Georgetown Hotel Front Office Manager
- Washington, DC (22 miles from Sterling, VA)
- 23 days ago
- Washington, DC (22 miles from Sterling, VA)
- 23 days ago
What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times....
- Arlington, VA (19 miles from Sterling, VA)
- 24 days ago
- Arlington, VA (19 miles from Sterling, VA)
- 24 days ago
Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations....
Demographic Data for Sterling, VA
Moving to Sterling, VA? Find some basic demographic data about Sterling, VA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Sterling, VA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Sterling, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Housekeeping Management
- Guest Relations
- Hotel Operations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Housekeeping
- Reimbursement
- Cash Handling
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Driving
- Auditing
- Friendliness
- Telephone Skills
- Coaching
- Events
- Employee Development
- Education Experience
- Budgets
- Regulations
- English
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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