Front Office Manager Jobs in Portsmouth, VA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Suffolk, VA (11 miles from Portsmouth, VA)
- 1 day ago
- Suffolk, VA (11 miles from Portsmouth, VA)
- 1 day ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
AC Hotel Portsmouth, a Colwen Hotels Property, is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team....
Front Desk Supervisor - Norfolk Waterside Marriott
- Norfolk, VA (5 miles from Portsmouth, VA)
- 17 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 17 days ago
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...
Assistant Guest Service Manager
- Newport News, VA (17 miles from Portsmouth, VA)
- 17 days ago
- Newport News, VA (17 miles from Portsmouth, VA)
- 17 days ago
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
- Norfolk, VA (5 miles from Portsmouth, VA)
- 17 days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 17 days ago
Norfolk Waterside Marriott 235 East Main Street Norfolk, VA 23510 Hotel with 405 Rooms Managed By Concord Hospitality Enterprises Apply Now Save this job SHARE THIS JOB Email Tweet Facebook...
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 30+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 30+ days ago
Front Office Manager Moxy Virginia Beach Oceanfront Virginia Beach, VA Full Time We're more than just a team - we're a community dedicated to making a difference every day....
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 30+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 30+ days ago
Act as manager on duty for the hotel in the absence of the Front Office Manager, dealing with complaints, problem solving, disturbances, special requests, and any other issues that may arise Monitor...
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 30+ days ago
- Virginia Beach, VA (21 miles from Portsmouth, VA)
- 30+ days ago
The Front Office Manager will serve as the front office liaison to all other hotel departments....
Front Desk Supervisor - Hilton Norfolk The Main
- Norfolk, VA (5 miles from Portsmouth, VA)
- 45+ days ago
- Norfolk, VA (5 miles from Portsmouth, VA)
- 45+ days ago
Train, cross-train, and re-train (when necessary) all Front Desk Personnel Assist Front Desk and/or Front Office Manager when necessary Oversee associates duties and inspect work for conformance to...
Demographic Data for Portsmouth, VA
Moving to Portsmouth, VA? Find some basic demographic data about Portsmouth, VA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Portsmouth, VA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Portsmouth, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Labor Law
- Hospitality Management
- Labor Management
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Accounting
- Driving
- Education Experience
- Events
- Coaching
- Mentoring
- Telephone Skills
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- English
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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