Front Office Manager Jobs in Norfolk, VA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Overview Directs and coordinates and causes effective implementation of all activities for front office operations, guest service and bell/valet/parking services, and telephone (PBX) operations by performing...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 1 day ago
Guest Services Supervisor Hyatt Place Virginia Beach Town Center Virginia Beach, VA Full Time We're more than just a team - we're a community dedicated to making a difference every day....
Norfolk Waterside Marriott 235 East Main Street Norfolk, VA 23510 405 Room Hotel Managed By Concord Hospitality Enterprises Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn...
Train, cross-train, and re-train (when necessary) all Front Desk Personnel Assist Front Desk and/or Front Office Manager when necessary Oversee associates duties and inspect work for conformance to...
Assistant Guest Service Manager
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 10 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 10 days ago
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
Hotel: Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Front Desk Supervisor Full time Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Whats in it for you?...
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 20 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 20 days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
- Newport News, VA (17 miles from Norfolk, VA)
- 26 days ago
- Newport News, VA (17 miles from Norfolk, VA)
- 26 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Norfolk, VA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Housekeeping Management
- Guest Relations
- Hotel Operations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Housekeeping
- Reimbursement
- Cash Handling
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Driving
- Auditing
- Friendliness
- Telephone Skills
- Coaching
- Events
- Employee Development
- Education Experience
- Budgets
- Regulations
- English
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »