Front Office Manager Jobs in Newport News, VA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Suffolk, VA (12 miles from Newport News, VA)
- 4 days ago
- Suffolk, VA (12 miles from Newport News, VA)
- 4 days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
- Portsmouth, VA (17 miles from Newport News, VA)
- 10 days ago
- Portsmouth, VA (17 miles from Newport News, VA)
- 10 days ago
AC Hotel Portsmouth, a Colwen Hotels Property, is seeking an engaging, friendly and detail-oriented Front Office Manager to join our team....
Guest Services Manager - Front Office
- Williamsburg, VA (19 miles from Newport News, VA)
- 16 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 16 days ago
Guest Services Manager - Front Office Toggle search Toggle navigation Espanol Francais Employer Login Browse Jobs Post a Job Log In or Join Search 8,116 current hospitality jobs what where Guest Services...
Guest Services Manager - Front Office - Williamsburg Lodge
- Williamsburg, VA (19 miles from Newport News, VA)
- 17 days ago
- Williamsburg, VA (19 miles from Newport News, VA)
- 17 days ago
Works closely with the Guest Service Operations Manager and night audit staff to ensure maximum front office efficiency....
Front Desk Supervisor - Norfolk Waterside Marriott
- Norfolk, VA (17 miles from Newport News, VA)
- 19 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 19 days ago
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
- Norfolk, VA (17 miles from Newport News, VA)
- 19 days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 19 days ago
Norfolk Waterside Marriott 235 East Main Street Norfolk, VA 23510 Hotel with 405 Rooms Managed By Concord Hospitality Enterprises Apply Now Save this job SHARE THIS JOB Email Tweet Facebook...
Front Desk Supervisor - Hilton Norfolk The Main
- Norfolk, VA (17 miles from Newport News, VA)
- 45+ days ago
- Norfolk, VA (17 miles from Newport News, VA)
- 45+ days ago
Train, cross-train, and re-train (when necessary) all Front Desk Personnel Assist Front Desk and/or Front Office Manager when necessary Oversee associates duties and inspect work for conformance to...
Demographic Data for Newport News, VA
Moving to Newport News, VA? Find some basic demographic data about Newport News, VA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Newport News, VA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Newport News, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Hospitality Management
- Labor Management
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Education Experience
- Events
- Coaching
- Telephone Skills
- Driving
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- English
- Regulations
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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