Front Office Manager Jobs in Hampton, VA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Front Desk Manager - Hilton Norfolk The Main
- Norfolk, VA (14 miles from Hampton, VA)
- 19 hours ago
- Norfolk, VA (14 miles from Hampton, VA)
- 19 hours ago
Overview Directs and coordinates and causes effective implementation of all activities for front office operations, guest service and bell/valet/parking services, and telephone (PBX) operations by performing...
- Norfolk, VA (14 miles from Hampton, VA)
- 3 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 3 days ago
Norfolk Waterside Marriott 235 East Main Street Norfolk, VA 23510 405 Room Hotel Managed By Concord Hospitality Enterprises Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn...
Guest Service Manager - Food & Beverage
- Williamsburg, VA (22 miles from Hampton, VA)
- 3 days ago
- Williamsburg, VA (22 miles from Hampton, VA)
- 3 days ago
Maintain the quality of guest service in the dining room and lounge. Manage employee performance to meet established standards....
Front Desk Supervisor - Hilton Norfolk The Main
- Norfolk, VA (14 miles from Hampton, VA)
- 6 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 6 days ago
Train, cross-train, and re-train (when necessary) all Front Desk Personnel Assist Front Desk and/or Front Office Manager when necessary Oversee associates duties and inspect work for conformance to...
Assistant Guest Service Manager
- Newport News, VA (3 miles from Hampton, VA)
- 19 days ago
- Newport News, VA (3 miles from Hampton, VA)
- 19 days ago
About the Position: As our Assistant Guest Service Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest...
- Norfolk, VA (14 miles from Hampton, VA)
- 19 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 19 days ago
Hotel: Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Front Desk Supervisor Full time Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence Whats in it for you?...
Front Desk Supervisor - Norfolk Waterside Marriott
- Norfolk, VA (14 miles from Hampton, VA)
- 20 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 20 days ago
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...
- Norfolk, VA (14 miles from Hampton, VA)
- 20 days ago
- Norfolk, VA (14 miles from Hampton, VA)
- 20 days ago
We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace...
- Williamsburg, VA (22 miles from Hampton, VA)
- 26 days ago
- Williamsburg, VA (22 miles from Hampton, VA)
- 26 days ago
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
- Williamsburg, VA (22 miles from Hampton, VA)
- 30+ days ago
- Williamsburg, VA (22 miles from Hampton, VA)
- 30+ days ago
Job Title: Guest Service Manager Department: Operations (Front Office & Housekeeping) Reports To: Rooms Division Manager Location: Kingsmill Resort Position Summary: The Guest Service Manager is...
- Williamsburg, VA (22 miles from Hampton, VA)
- 90+ days ago
- Williamsburg, VA (22 miles from Hampton, VA)
- 90+ days ago
Overview : Oversees the daily operations at the Front Desk, Guest Service and Transportation departments....
Demographic Data for Hampton, VA
Moving to Hampton, VA? Find some basic demographic data about Hampton, VA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Hampton, VA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Hampton, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Housekeeping Management
- Guest Relations
- Hotel Operations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Housekeeping
- Problem Resolution
- Reimbursement
- Cash Handling
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Driving
- Auditing
- Friendliness
- Telephone Skills
- Coaching
- Events
- Employee Development
- Education Experience
- Budgets
- Regulations
- English
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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