Front Office Manager Jobs in Pennsylvania
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- HHM Hospitality
- Philadelphia, PA
- 14 hours ago
- Philadelphia, PA
- 14 hours ago
Overview Opportunity: Guest Service Supervisor Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met....
In Person- Applied Technical Services, Inc.
- Philadelphia, PA
- 2 days ago
- Philadelphia, PA
- 2 days ago
Position Description: The Guest Experience Manager will supervise and execute all aspects of the museum floor operations with a primary focus on the ticketing and guest services functions....
In PersonServices Agent PHILADELPHIA, PA House Attendant PHILADELPHIA, PA Director of Rooms/Operations PHILADELPHIA, PA Copyright2026Commonwealth of Pennsylvania Governor Josh Shapiro SSR 849: JobPostingDetails...
In PersonOffice Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing...
In PersonAbout the Position: As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that...
In PersonApply Now Active Filters Front Office Manager Philadelphia, PA Clear All Powered By Cookie Policy We use cookies to improve your experience on our site....
In Person Full TimeSets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service....
In Person Full TimePromotes superior guest service. Minimum Qualifications Two to four years of hospitality experience at a hotel casino resort complex....
In PersonPotential Career Path Front Desk Supervisor Front Office Manager Position Requirements Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability...
In PersonSets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service....
In PersonActs as the Service Champion for the Front Office and creates a positive atmosphere for guest relations....
In PersonService Agent as scheduled by Management Provides training, including safety training, to front office staff as directed by Management Assists in the selection of Guest Service Agents Assists in scheduling...
In Person- West & Main, Tapestry Collection by Hilton
- Conshohocken, PA
- 16 days ago
- Conshohocken, PA
- 16 days ago
We are hiring a Front Desk Supervisor at Hotel West & Main, Tapestry by Hilton. We are looking for someone who has a passion to serve others! Working at the front desk means you are at the hub of...
In PersonFront Desk Supervisor Mechanicsburg Fairfield Inn
- Shaner Group
- Mechanicsburg, PA
- 19 days ago
- Mechanicsburg, PA
- 19 days ago
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected...
In PersonFront Desk Manager State College Holiday Inn
- Shaner Group
- State College, PA
- 19 days ago
- State College, PA
- 19 days ago
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Maintain complete knowledge of hotel features, room types, rates, room availability, and expected...
In PersonDemographic Data for Pennsylvania
Moving to Pennsylvania? Find some basic demographic data about Pennsylvania below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Pennsylvania
Highest Education Level
Front Office Managers in Pennsylvania offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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