Front Office Manager Jobs in Philadelphia, PA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Guest Services Manager - Kimpton Hotel Palomar Philadelphia
- Philadelphia, PA
- 2 days ago
- Philadelphia, PA
- 2 days ago
**What You'll Do** Responsible leading all Front Office Operations by setting and maintaining a high level of guest service and providing support and training for the line staff....
What You'll Do Responsible leading all Front Office Operations by setting and maintaining a high level of guest service and providing support and training for the line staff....
- Concordville, PA (19 miles from Philadelphia, PA)
- 3 days ago
- Concordville, PA (19 miles from Philadelphia, PA)
- 3 days ago
Location: 100 Applied Bank Blvd Glen Mills, PA 19342 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type:...
- Glen Mills, PA (17 miles from Philadelphia, PA)
- 3 days ago
- Glen Mills, PA (17 miles from Philadelphia, PA)
- 3 days ago
Location: 100 Applied Bank Blvd Glen Mills, PA 19342 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type:...
Department: Audience Experience Reports to: Associate Director, Audience Experience Direct Reports: Part-Time Usher Staff Summary The Guest Services Manager for The Philadelphia Orchestra and Ensemble...
Front Office Supervisor Westin Wilmington
- Wilmington, DE (24 miles from Philadelphia, PA)
- 13 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 13 days ago
Assisting Guest Services Manager with monitoring performance and attendance. Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches....
Assisting Guest Services Manager with monitoring performance and attendance. Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches....
Assistant Front Office Manager HOTEL DU PONT
- Wilmington, DE (24 miles from Philadelphia, PA)
- 17 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 17 days ago
What You’ll Do: Assist in managing all aspects of the Front Office, including Front Desk, Guest Services, and Bell/Valet operations Lead and motivate a team of associates to deliver exceptional, anticipatory...
Hotel Host Supervisor (Guest Service Agent)
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 21 days ago
- Mount Laurel, NJ (13 miles from Philadelphia, PA)
- 21 days ago
The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine...
Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service....
Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of serviceSupervises Overnight Front Office Team Members, ensuring adherence to Loews Star...
Finneran Pavilion Guest Services Supervisor
- Villanova, PA (11 miles from Philadelphia, PA)
- 60+ days ago
- Villanova, PA (11 miles from Philadelphia, PA)
- 60+ days ago
As a member of the Villanova University Athletics staff, the Guest Services Staff Supervisor plays a vital role in maximizing the game day experience for Villanova Wildcat basketball fans....
- North Wales, PA (17 miles from Philadelphia, PA)
- 60+ days ago
- North Wales, PA (17 miles from Philadelphia, PA)
- 60+ days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work...
Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing....
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Philadelphia, PA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Accounting
- Driving
- Education Experience
- Events
- Coaching
- Telephone Skills
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- English
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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