Front Office Manager Jobs in Cary, NC
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Overview To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager....
In Person- The Fresh Market
- Raleigh, NC (8 miles from Cary, NC)
- 7 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 7 days ago
About the Position: As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that...
In Person- Sheraton
- Durham, NC (17 miles from Cary, NC)
- 13 days ago
- Durham, NC (17 miles from Cary, NC)
- 13 days ago
As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards....
In PersonPIC-Front Office Supervisor-Springhill Suites Raleigh/Cary
- CMC Hotels
- Durham, NC (17 miles from Cary, NC)
- 20 days ago
- Durham, NC (17 miles from Cary, NC)
- 20 days ago
You will report directly to the Front Office Manager. Interfacing with the previous shift and managers to be updated on hotel activities. Provide expedient check-in/check-out service....
In Person- Marriott Raleigh Durham Research Triangle Park
- Durham, NC (17 miles from Cary, NC)
- 20 days ago
- Durham, NC (17 miles from Cary, NC)
- 20 days ago
Manager on Duty (MOD) in absence of Front Office Manager Turns in all lost and found items and all guest room keys. Adheres to all company policies and procedures....
In Person- SLS Hotels
- Durham, NC (17 miles from Cary, NC)
- 20 days ago
- Durham, NC (17 miles from Cary, NC)
- 20 days ago
Job Description Reports To: Front Office Manager/Rooms Manager Supervises: Front Desk Agents, Valets General Purpose: The Front Desk Supervisor handles internal and external guest issues, in the absence...
In Person- White Lodging Services Corporation
- Raleigh, NC (8 miles from Cary, NC)
- 21 days ago
- Raleigh, NC (8 miles from Cary, NC)
- 21 days ago
Description Summary: Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the countrys best cities to live. We...
In PersonGuest Service Manager - Graduate Chapel Hill
- Schulte Companies
- Chapel Hill, NC (20 miles from Cary, NC)
- 30+ days ago
- Chapel Hill, NC (20 miles from Cary, NC)
- 30+ days ago
Front desk supervisor, Assistant Front Office Manager, etc.)...
In Person- Core Spaces
- Raleigh, NC (8 miles from Cary, NC)
- 60+ days ago
- Raleigh, NC (8 miles from Cary, NC)
- 60+ days ago
Who We Are Core Spaces (Core) is more than a real estate company, it’s a people company. Where building relationships is just as important as building properties. From researchers and architects...
In PersonBench - Assistant Guest Service Mgr FT
- Lowes Foods
- Chapel Hill, NC (20 miles from Cary, NC)
- 60+ days ago
- Chapel Hill, NC (20 miles from Cary, NC)
- 60+ days ago
Overview To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager....
In PersonGuest Service Manager-Fairfield Inn By Marriott Raleigh/Cary
- CMC Hotels
- Cary, NC
- 90+ days ago
- Cary, NC
- 90+ days ago
Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores....
In PersonDemographic Data for Cary, NC
Moving to Cary, NC? Find some basic demographic data about Cary, NC below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Cary, NC
Highest Education Level
Front Office Managers in Cary, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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