Front Office Manager Jobs in Saint Louis, MO
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
JOB OVERVIEW: As the Guest Service Supervisor, you will be responsible for providing guidance and leadership to Guest Service associates to ensure consistent quality customer service is delivered....
At Hyatt Regency St. Louis, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences! Our...
About the Guest Experience Manager role: The Guest Experience Manager will be responsible for directly overseeing the Guest Services and Concierge staff, to ensure that established cultural and core...
About the Guest Experience Manager role: The Guest Experience Manager will be responsible for directly overseeing the Guest Services and Concierge staff, to ensure that established cultural and core...
service experience Minimum of 2 years of management experience Competent knowledge of all functions of the job with or without reasonable accommodations...
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set...
JOB SUMMARY: The Front Office Manager/Supervisor will oversee the daily tasks of the front desk....
Front Desk Supervisor- Residence Inn: Clayton, MO
- Clayton, MO (7 miles from Saint Louis, MO)
- 45+ days ago
- Clayton, MO (7 miles from Saint Louis, MO)
- 45+ days ago
Front Desk Supervisor- Residence Inn: Clayton, MO Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33...
Guest Relations: Be the go-to person for guest needs, inquiries, and special requests. Problem-Solving: Handle issues with professionalism and turn challenges into positive experiences....
Demographic Data for Saint Louis, MO
Moving to Saint Louis, MO? Find some basic demographic data about Saint Louis, MO below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Saint Louis, MO
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Saint Louis, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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