Front Office Manager Jobs in Michigan
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Collegiate Hotel Group, is seeking an Assistant Guest Service Manager to join Graduate by Hilton East Lansingand its brilliant team of hospitality enthusiasts....
Specific Accountabilities: Oversee all aspects of guest service operations as person in charge Exemplify key concepts of hospitality when interacting with guests, associates, and community Ensure adherence...
As a Front Desk Supervisor, you'll be the driving force behind our front desk team, shaping an environment where guest service and hospitality shine!...
Collegiate Hotel Group, is seeking a n Assistant Guest Service Manager to join Graduate by Hilton East Lansing and its brilliant team of hospitality enthusiasts....
Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations....
SUPERVISORY RESPONSIBILITIES: This position will oversee approximately 1-5 employees and report directly to the Guest Service Manager or General Manager....
Essential Job Functions: Promote and maintain efficient and courteous service to customers at all times. Supervise and monitor the total functions of the front end. Supervise and monitor all...
operations and guest services....
Senior Guest Service Manager - Lansing / East Lansing, MI
- East Lansing, MI
- 29 days ago
- East Lansing, MI
- 29 days ago
Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management...
Each responsibility is crafted to enhance the guest experience and support smooth hotel operations! Why Our Associates Love Working with Us!...
As a Front Desk Supervisor, you'll be the driving force behind our front desk team, shaping an environment where guest service and hospitality shine!...
Specific Accountabilities: Oversee all aspects of guest service operations as person in charge Exemplify key concepts of hospitality when interacting with guests, associates, and community Ensure adherence...
Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership....
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
OTHER SKILLS AND ABILITIES This position requires the associate to possess excellent guest service skills with a high energy level....
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Michigan
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Food Safety
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- High School Diploma
- Retail
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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