Front Office Manager Jobs in Michigan
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Overview Some perks of working for The Highlands include: A free Golf Pass and Ski Pass for both you and your family A free downhill mountain bike park season pass for you and your family 40% off...
You have a minimum of 1 year front desk or guest service experience. Previous experience supervising others is preferred....
Specific Accountabilities: Oversee all aspects of guest service operations as person in charge Exemplify key concepts of hospitality when interacting with guests, associates, and community Ensure adherence...
As a Front Desk Supervisor, you'll be the driving force behind our front desk team, shaping an environment where guest service and hospitality shine!...
Each responsibility is crafted to enhance the guest experience and support smooth hotel operations! Why Our Associates Love Working with Us!...
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, department budgeting, and shuttle staff....
As Guest Service Manager, you'll manage the day-to-day activities of our Guest Service Agents and reservations functions....
JOB SUMMARY: To assist the Front Office Manager, Assistant General Manager & General Manager in the operation of the Front Desk by directing and supervising Front Desk personnel....
Assistant Guest Service Manager - Graduate by Hilton Ann Arbor
- Ann Arbor, MI
- 24 days ago
- Ann Arbor, MI
- 24 days ago
Collegiate Hotel Group, is seeking a n Assistant Guest Service Manager to join Graduate by Hilton Ann Arbor and its brilliant team of hospitality enthusiasts....
BASIC FUNCTION**- Work alongside Guest Service Agents to ensure the accurate completion of shift checklists- Assist in the ongoing training and development of team members in order to increase their...
Guest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat...
Guest Service Supervisor - Hilton Garden Inn GR
- Grand Rapids, MI
- 30+ days ago
- Grand Rapids, MI
- 30+ days ago
The Guest Service Supervisor helps ensure the highest quality service is provided by Guest Service Representatives to maximize rate and occupancy, as well as assists in the sales efforts of the property...
Guest Service Manager - Hilton Garden Inn GR
- Grand Rapids, MI
- 30+ days ago
- Grand Rapids, MI
- 30+ days ago
Guest Service Manager: Shifts: Flexible schedule between 1st and 2nd shift, some 3rd shifts - weekend availability Starting wage: $20/hour - based on experience As a Guest Service Manager you would...
Assistant Guest Service Manager - Graduate by Hilton Ann Arbor
- Ann Arbor, MI
- 30+ days ago
- Ann Arbor, MI
- 30+ days ago
Collegiate Hotel Group, is seeking an Assistant Guest Service Manager to join Graduate by Hilton Ann Arbor and its brilliant team of hospitality enthusiasts....
Essential Job Functions: Promote and maintain efficient and courteous service to customers at all times. Supervise and monitor the total functions of the front end. Supervise and monitor all...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Michigan
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Housekeeping Management
- Guest Relations
- Hotel Operations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Housekeeping
- Reimbursement
- Cash Handling
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Driving
- Auditing
- Friendliness
- Telephone Skills
- Coaching
- Events
- Employee Development
- Education Experience
- Budgets
- Regulations
- English
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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