Front Office Manager Jobs in Baltimore, MD
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 6 days ago
**Responsibilities :** + Supervise daily operation of Guest Services team + Lead team of Guest Services Hosts/Hostesses; follow-up on daily assignments + Handle any guest service issues and follow through...
Valet Guest Service Manager - Annapolis, MD
- Annapolis, MD (21 miles from Baltimore, MD)
- 9 days ago
- Annapolis, MD (21 miles from Baltimore, MD)
- 9 days ago
Primary Objective: To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance....
Manage staff, optimize workflows, maintain client relationships, and ensure compliance with company policies and safety regulations, serving as the main point of contact for property owners, hotel management...
- Owings Mills, MD (13 miles from Baltimore, MD)
- 17 days ago
- Owings Mills, MD (13 miles from Baltimore, MD)
- 17 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
What you will be doing Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams. Manage guest resolution process to include investigation of...
FT Assistant Front End Manager - Front End - 0300
- Columbia, MD (15 miles from Baltimore, MD)
- 30+ days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 30+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 373823 Address: USA-MD-Columbia-8805 Centre Park Drive Store Code: GF - Store Admin (2501176) Who is Giant? With over 2 million...
Front Desk Supervisor Merriweather Lakehouse Hotel
- Columbia, MD (15 miles from Baltimore, MD)
- 45+ days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 45+ days ago
Education/Experience: Bachelor’s Degree in Hotel Management, Business Management, or Equivalent and four years guest service/hotel experience with two years in a supervisory capacity Language Ability...
- Columbia, MD (15 miles from Baltimore, MD)
- 60+ days ago
- Columbia, MD (15 miles from Baltimore, MD)
- 60+ days ago
CAVA is a fast-growing culinary brand with over 70 fast-casual restaurants and a packaged goods line dedicated to fresh, Mediterranean-inspired, better-for-you cuisine. Our mission is to fuel full...
Demographic Data for Baltimore, MD
Moving to Baltimore, MD? Find some basic demographic data about Baltimore, MD below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Baltimore, MD
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Baltimore, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Labor Law
- Hospitality Management
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Accounting
- Driving
- Education Experience
- Events
- Coaching
- Mentoring
- Telephone Skills
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- English
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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