Front Office Manager Jobs in New Orleans, LA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Overview Essential Duties and Responsibilities Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied....
We are hiring a Front Desk Supervisor! We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most...
City, State: New Orleans, Louisiana The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests...
The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a FT Front Office Supervisor to join the team! Our luxury hotel offers an unparalleled combination of Southern...
service standards -Train team members and respond to any problems in a quick manner -Fill in, as necessary, at the front desk Requested Capabilities -Prior experience preferred -Personable, engaging...
Guest Experience Manager - The Sazerac House - New Orleans, LA
- New Orleans, LA
- 45+ days ago
- New Orleans, LA
- 45+ days ago
Responsibilities The Guest Experience Manager is responsible for overseeing all aspects of the guest journey at the Sazerac House. This role drives the consumer engagement strategy, aiming to...
Title: Guest Services Manager- Club Wyndham Avenue Plaza
- New Orleans, LA
- 60+ days ago
- New Orleans, LA
- 60+ days ago
Guest Services Manager Manage all aspects of the front desk operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality...
Guest Services Manager- Club Wyndham Avenue Plaza
- New Orleans, LA
- 90+ days ago
- New Orleans, LA
- 90+ days ago
Responsible for overseeing the daily operation of the Guest Service Department: Foster and maintain positive relations with owners, guests, HOA and all operational departments; Provide superior guest...
Demographic Data for New Orleans, LA
Moving to New Orleans, LA? Find some basic demographic data about New Orleans, LA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in New Orleans, LA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in New Orleans, LA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Hospitality Management
- Labor Management
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Driving
- Education Experience
- Events
- Coaching
- Telephone Skills
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- English
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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