Front Office Manager Jobs in Granite City, IL
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Chesterfield, MO (23 miles from Granite City, IL)
- 3 days ago
- Chesterfield, MO (23 miles from Granite City, IL)
- 3 days ago
Assists with training guest service team members....
- Saint Louis, MO (8 miles from Granite City, IL)
- 6 days ago
- Saint Louis, MO (8 miles from Granite City, IL)
- 6 days ago
WERE CHANGING ENTERTAINMENT. COME JOIN US. Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and...
Assistant Valet Guest Service Manager - St Louis
- Saint Louis, MO (8 miles from Granite City, IL)
- 7 days ago
- Saint Louis, MO (8 miles from Granite City, IL)
- 7 days ago
Duties and Responsibilities: Guest Service Leadership: Provide hands-on guest service training to all associates, ensuring team members consistently meet or exceed PMCs guest service standards....
Front Office Manager - Angad Arts Hotel
- Saint Louis, MO (8 miles from Granite City, IL)
- 17 days ago
- Saint Louis, MO (8 miles from Granite City, IL)
- 17 days ago
Front desk supervisor, Assistant Front Office Manager, etc.)...
- Saint Charles, MO (20 miles from Granite City, IL)
- 30+ days ago
- Saint Charles, MO (20 miles from Granite City, IL)
- 30+ days ago
Hotel: St. Charles Embassy Suites Two Convention Center Plaza Saint Charles, MO 63303 Front Desk Supervisor Full time Atrium SPIRIT where teamwork, passion and appreciation ignite service...
- Saint Louis, MO (8 miles from Granite City, IL)
- 30+ days ago
- Saint Louis, MO (8 miles from Granite City, IL)
- 30+ days ago
Implement new programs and policies Spearhead and direct guest service action plans Communication with the revenue manager for revenue strategies Monitor selling strategies as communicated with the...
Hotel Front Desk Shift Manager
- Saint Louis, MO (8 miles from Granite City, IL)
- 45+ days ago
- Saint Louis, MO (8 miles from Granite City, IL)
- 45+ days ago
WERE CHANGING ENTERTAINMENT. COME JOIN US. Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and...
Demographic Data for Granite City, IL
Moving to Granite City, IL? Find some basic demographic data about Granite City, IL below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Granite City, IL
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Granite City, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Housekeeping Management
- Guest Relations
- Hotel Operations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Quality of Service
- Hotel Management
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Reimbursement
- Cash Handling
- Relationship Management
- Staffing
- Interviewing
- Retail
- Accounting
- High School Diploma
- Payroll
- Auditing
- Driving
- Friendliness
- Telephone Skills
- Employee Development
- Coaching
- Events
- Education Experience
- Budgets
- Regulations
- Inventory Management
- Policy Development
- English
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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