Front Office Manager Jobs in Kailua, HI
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Sheraton
- Honolulu, HI (9 miles from Kailua, HI)
- 2 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 2 days ago
Serves as Guest Relations Manager and handles the tracking of service issues....
In Person- Westin
- Honolulu, HI (9 miles from Kailua, HI)
- 2 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 2 days ago
Serves as Guest Relations Manager and handles the tracking of service issues....
In Person- Hilton Grand Vacations
- Honolulu, HI (9 miles from Kailua, HI)
- 2 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 2 days ago
The Front Office Manager is accountable for delivering a seamless and memorable arrival, stay, and departure experience for every guest....
In PersonDual Branded Front Desk Supervisor Hyatt Place + Hyatt House Ho'opili, HI
- PM Hospitality Strategies
- Ewa Beach, HI (17 miles from Kailua, HI)
- 7 days ago
- Ewa Beach, HI (17 miles from Kailua, HI)
- 7 days ago
Assisting Guest Services Manager with monitoring performance and attendance. Balancing daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches....
In PersonGuest Services Supervisor - Valet Services
- Renaissance Hotels
- Honolulu, HI (9 miles from Kailua, HI)
- 16 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 16 days ago
Here is what you will be doing each day: Supervise Guest Services Agents during assigned shifts Assist with daily operational flow and guest service coordination Support training and coaching of team...
In PersonGuest Services Manager - Valet Services
- Renaissance Hotels
- Honolulu, HI (9 miles from Kailua, HI)
- 16 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 16 days ago
services, valet operations, or hotel operations Excellent guest service and communication skills Ability to work indoors and outdoors in varying weather conditions Valid drivers license with clean...
In PersonResident Services Manager - Kapilina Beach Homes
- Greystar Real Estate Partners
- Ewa Beach, HI (17 miles from Kailua, HI)
- 19 days ago
- Ewa Beach, HI (17 miles from Kailua, HI)
- 19 days ago
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in...
In PersonGuest Services Manager (OEM) - Overnight
- Highgate Hotels
- Honolulu, HI (9 miles from Kailua, HI)
- 26 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 26 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
In Person- Highgate Hotels
- Honolulu, HI (9 miles from Kailua, HI)
- 29 days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 29 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
In Person- Accor
- Honolulu, HI (9 miles from Kailua, HI)
- 30+ days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 30+ days ago
Ensure that all duties of the Guest Service Manager Daily Duties Check List is completed....
In Person- Highgate Hotels
- Honolulu, HI (9 miles from Kailua, HI)
- 30+ days ago
- Honolulu, HI (9 miles from Kailua, HI)
- 30+ days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
In PersonDemographic Data for Kailua, HI
Moving to Kailua, HI? Find some basic demographic data about Kailua, HI below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Kailua, HI
Highest Education Level
Front Office Managers in Kailua, HI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Sage Peachtree
- Private Branch Exchange
- Front of House
- Labor Cost Management
- Guest Relations
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Group Sales
- Food and Beverage Management
- Hospitality Management
- Hotel Management
- Labor Management
- Front Office
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Problem Resolution
- Housekeeping
- Staffing
- Cash Handling
- Reimbursement
- Inbound/Outbound Calling
- Payroll
- Interviewing
- Retail
- Accounting
- Auditing
- Coaching
- Events
- High School Diploma
- Friendliness
- Inventory Management
- Mentoring
- Budgets
- Employee Development
- English
- Policy Development
- Telephone Skills
- Education Experience
- Multitasking
- Sales
- Regulations
- Scheduling
- Staff Supervision
- Microsoft Office
- Teamwork
- Computer Skills
- Problem Solving
- Customer Service
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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