Front Office Manager Jobs in Uncasville, CT
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Norwich, CT (6 miles from Uncasville, CT)
- 1 day ago
- Norwich, CT (6 miles from Uncasville, CT)
- 1 day ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
- Mashantucket, CT (7 miles from Uncasville, CT)
- 11 days ago
- Mashantucket, CT (7 miles from Uncasville, CT)
- 11 days ago
with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance...
Front Office Manager/Sales Coordinator
- Groton, CT (8 miles from Uncasville, CT)
- 11 days ago
- Groton, CT (8 miles from Uncasville, CT)
- 11 days ago
Hampton Inn Groton is seeking a hands-on Front Office Manager/Sales Coordinator with a hotel operations background to join our team....
- Groton, CT (8 miles from Uncasville, CT)
- 23 days ago
- Groton, CT (8 miles from Uncasville, CT)
- 23 days ago
performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures Answers inquiries pertaining to hotel policies and services Perform functions of Guest...
- Westerly, RI (18 miles from Uncasville, CT)
- 90+ days ago
- Westerly, RI (18 miles from Uncasville, CT)
- 90+ days ago
The Guest Service Supervisor will ensure company policies and procedures are followed; while delivering a high level of customer service, store safety and appearance....
Demographic Data for Uncasville, CT
Moving to Uncasville, CT? Find some basic demographic data about Uncasville, CT below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Uncasville, CT
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Uncasville, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Labor Law
- Hospitality Management
- Labor Management
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Accounting
- Driving
- Education Experience
- Events
- Coaching
- Mentoring
- Telephone Skills
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- English
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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