Front Office Manager Jobs in Chester, CT
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Norwich, CT (22 miles from Chester, CT)
- 3 days ago
- Norwich, CT (22 miles from Chester, CT)
- 3 days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
- New Haven, CT (24 miles from Chester, CT)
- 7 days ago
- New Haven, CT (24 miles from Chester, CT)
- 7 days ago
To include Guest Services. Train Front Desk and Guest Service Agents. Create a warm and welcoming guest experience. Assist in resolving guest issues and recovery....
Front Office Manager/Sales Coordinator
- Groton, CT (23 miles from Chester, CT)
- 14 days ago
- Groton, CT (23 miles from Chester, CT)
- 14 days ago
Hampton Inn Groton is seeking a hands-on Front Office Manager/Sales Coordinator with a hotel operations background to join our team....
- Groton, CT (23 miles from Chester, CT)
- 25 days ago
- Groton, CT (23 miles from Chester, CT)
- 25 days ago
performance to ensure adherence to hotel and franchise standards, hotel policies and established operating procedures Answers inquiries pertaining to hotel policies and services Perform functions of Guest...
- New Haven, CT (24 miles from Chester, CT)
- 60+ days ago
- New Haven, CT (24 miles from Chester, CT)
- 60+ days ago
: 500 Sargent Drive, New Haven, US, CT, 06511 Job Category: Guest Services...
- Cromwell, CT (16 miles from Chester, CT)
- 90+ days ago
- Cromwell, CT (16 miles from Chester, CT)
- 90+ days ago
You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone....
Demographic Data for Chester, CT
Moving to Chester, CT? Find some basic demographic data about Chester, CT below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Chester, CT
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Chester, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Hospitality Management
- Labor Management
- Front Office
- Complaint Resolution
- Property Management
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Cash Handling
- Reimbursement
- Staffing
- Interviewing
- Relationship Management
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Education Experience
- Events
- Coaching
- Telephone Skills
- Driving
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- English
- Regulations
- Problem Solving
- Sales
- Microsoft Office
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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