Front Office Manager Jobs in San Jose, CA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
Guest Service Manager - Four Points Pleasanton
- Pleasanton, CA (20 miles from San Jose, CA)
- 21 hours ago
- Pleasanton, CA (20 miles from San Jose, CA)
- 21 hours ago
With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands....
Resident Services Manager I - Redwood City
- Redwood City, CA (21 miles from San Jose, CA)
- 28 days ago
- Redwood City, CA (21 miles from San Jose, CA)
- 28 days ago
At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As...
- Santa Cruz, CA (24 miles from San Jose, CA)
- 30+ days ago
- Santa Cruz, CA (24 miles from San Jose, CA)
- 30+ days ago
Office Manager or similar progressive leadership roles in the hospitality industry Strong leadership, communication, and problem-solving skills Proficiency in hotel management software (e.g., Opera...
- Sunnyvale, CA (7 miles from San Jose, CA)
- 90+ days ago
- Sunnyvale, CA (7 miles from San Jose, CA)
- 90+ days ago
POSITION OVERVIEW While on duty, the Front Office Supervisor will supervise the operations of the front office and guest services....
Demographic Data for San Jose, CA
Moving to San Jose, CA? Find some basic demographic data about San Jose, CA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in San Jose, CA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in San Jose, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Hotel Operations
- Guest Relations
- Labor Cost Management
- Guest Service
- Food and Beverage Management
- Hotel Management
- Quality of Service
- Labor Law
- Hospitality Management
- Baking
- Front Office
- Directing
- Property Management
- Complaint Resolution
- Point-of-Sale System
- Ordering
- Problem Resolution
- Housekeeping
- Cash Handling
- Reimbursement
- Interviewing
- Relationship Management
- Staffing
- Payroll
- Accounting
- Listening
- Retail
- High School Diploma
- Driving
- Friendliness
- Auditing
- Telephone Skills
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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