Front Office Manager Jobs in Palo Alto, CA
A Front Office Manager in the hospitality industry is responsible for overseeing all front office operations to ensure customer satisfaction, profitability, and efficient service. Their duties include managing staff, coordinating with different department heads, handling guest complaints and queries, ensuring high levels of customer service, and managing budgets. They may also be in charge of hiring, training and evaluating front office staff, managing reservations, and coordinating with housekeeping, catering, and maintenance departments to ensure that guests' needs are met promptly and efficiently.
A Front Office Manager should have excellent communication and leadership skills, the ability to multitask and manage stress, and a solid understanding of customer service principles. They should also be proficient in using property management software and other relevant computer applications. Certification in hospitality management can be beneficial. Individuals typically gain experience in roles such as Front Desk Representative, Guest Service Agent, or Assistant Front Office Manager before stepping into the position of a Front Office Manager. These roles provide the necessary experience in guest relations, reservations, and office management that are crucial for the front office manager role.
- Fremont, CA (12 miles from Palo Alto, CA)
- 17 days ago
- Fremont, CA (12 miles from Palo Alto, CA)
- 17 days ago
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations....
- Mountain View, CA (5 miles from Palo Alto, CA)
- 18 days ago
- Mountain View, CA (5 miles from Palo Alto, CA)
- 18 days ago
Office Manager, you will supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction....
- Burlingame, CA (14 miles from Palo Alto, CA)
- 20 days ago
- Burlingame, CA (14 miles from Palo Alto, CA)
- 20 days ago
Perform other duties as assigned by Director or Assistant Director or Front Office Manager Complete daily checklists of duties, to assure that appropriate reports are filed, and use analysis and judgment...
- Belmont, CA (9 miles from Palo Alto, CA)
- 24 days ago
- Belmont, CA (9 miles from Palo Alto, CA)
- 24 days ago
The Key Responsibilities: Handle guest problems/complaints, keeping Front Office Manager informed or deferring guests to Front Office Manager for handling....
Resident Services Manager I - Redwood City
- Redwood City, CA (5 miles from Palo Alto, CA)
- 28 days ago
- Redwood City, CA (5 miles from Palo Alto, CA)
- 28 days ago
At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As...
Demographic Data for Palo Alto, CA
Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.
Front Office Manager Online Courses and Training Opportunities
Salary for Front Office Manager Jobs in Palo Alto, CA
Required or preferred licenses and certifications for Front Office Manager positions.
Highest Education Level
Front Office Managers in Palo Alto, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Office Manager position
- Private Branch Exchange
- Restaurant Operations
- Guest Relations
- Labor Cost Management
- Hotel Operations
- Housekeeping Management
- Quality of Service
- Guest Service
- Food and Beverage Management
- Hotel Management
- Hospitality Management
- Food Safety
- Front Office
- Directing
- Complaint Resolution
- Property Management
- Ordering
- Point-of-Sale System
- Housekeeping
- Problem Resolution
- Reimbursement
- Staffing
- Relationship Management
- Interviewing
- Listening
- Retail
- Payroll
- Auditing
- Friendliness
- High School Diploma
- Events
- Coaching
- Telephone Skills
- Driving
- Employee Development
- Inventory Management
- Budgets
- Policy Development
- Regulations
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Front Office Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »