Service Manager Jobs in Newtown Square, PA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Philadelphia, PA (14 miles from Newtown Square, PA)
- 3 hours ago
- Philadelphia, PA (14 miles from Newtown Square, PA)
- 3 hours ago
Description The stunning NoMo SoHo is seeking a Convention Services Manager to join the team....
- Huntingdon Valley, PA (22 miles from Newtown Square, PA)
- 3 hours ago
- Huntingdon Valley, PA (22 miles from Newtown Square, PA)
- 3 hours ago
Overview At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care...
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- Plymouth Meeting, PA (12 miles from Newtown Square, PA)
- 60+ days ago
- Plymouth Meeting, PA (12 miles from Newtown Square, PA)
- 60+ days ago
Maintaining superior cleanliness and safety standards, along with the ability to manage and motivate staff members and maintaining a positive physical and social environment for our residents....
Demographic Data for Newtown Square, PA
Moving to Newtown Square, PA? Find some basic demographic data about Newtown Square, PA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Newtown Square, PA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Newtown Square, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Room Service
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Labor Management
- Food Service Management
- Catering
- Recipe Development
- Meeting Planning
- Culinary Arts
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Hazard Analysis & Critical Control Point
- Front Office
- Nutrition
- Directing
- Profit & Loss Management
- Complaint Resolution
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Payroll
- Accounting
- High School Diploma
- Decision Making
- Friendliness
- Presentation
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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