Service Manager Jobs in Drexel Hill, PA
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Bryn Athyn, PA (18 miles from Drexel Hill, PA)
- 3 hours ago
- Bryn Athyn, PA (18 miles from Drexel Hill, PA)
- 3 hours ago
Dining Services Director 22034 Huntingdon Valley, Pennsylvania Huntingdon Valley Nursing Dietary Full-Time Genesis USD $31.00/Hr. USD $33.50/Hr. Job Description Overview At Genesis Healthcare, we...
- Philadelphia, PA (7 miles from Drexel Hill, PA)
- 1 day ago
- Philadelphia, PA (7 miles from Drexel Hill, PA)
- 1 day ago
Description The stunning NoMo SoHo is seeking a Convention Services Manager to join the team....
- Newtown Square, PA (7 miles from Drexel Hill, PA)
- 16 days ago
- Newtown Square, PA (7 miles from Drexel Hill, PA)
- 16 days ago
quality and portions Ensures adherence to modified diets, correct portioning of foods, and proper serving methods Prepares and serves meals on time and at the correct temperatures Actively trains on...
- Mount Laurel, NJ (20 miles from Drexel Hill, PA)
- 30+ days ago
- Mount Laurel, NJ (20 miles from Drexel Hill, PA)
- 30+ days ago
The Lead-Membership Concierge delivers a best in class experience for all club members and guests, through leadership of the Membership Concierge Team. You will build and actively participate...
- Plymouth Meeting, PA (11 miles from Drexel Hill, PA)
- 60+ days ago
- Plymouth Meeting, PA (11 miles from Drexel Hill, PA)
- 60+ days ago
Maintaining superior cleanliness and safety standards, along with the ability to manage and motivate staff members and maintaining a positive physical and social environment for our residents....
Demographic Data for Drexel Hill, PA
Moving to Drexel Hill, PA? Find some basic demographic data about Drexel Hill, PA below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Drexel Hill, PA
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Drexel Hill, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Registered Dietitian
- Wellness Programs
- Room Service
- Food Cost Management
- Food Quality
- Front of House
- Banquet Catering
- Guest Relations
- Labor Cost Management
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Labor Management
- Hospitality Management
- Food Service Management
- Catering
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Hazard Analysis & Critical Control Point
- Front Office
- Nutrition
- Directing
- Complaint Resolution
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Accounting
- High School Diploma
- Decision Making
- Microsoft Outlook
- Friendliness
- Presentation
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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