Service Manager Jobs in Henderson, NV
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Las Vegas, NV (15 miles from Henderson, NV)
- 12 days ago
- Las Vegas, NV (15 miles from Henderson, NV)
- 12 days ago
Specific Job Functions: Coordinate and service all logistics of assigned group, from initial booking through meeting requirements and departure. Establish expectations with each individual Group...
- Las Vegas, NV (15 miles from Henderson, NV)
- 17 days ago
- Las Vegas, NV (15 miles from Henderson, NV)
- 17 days ago
We are looking for a passionate Dining Services Director with a knack for creating exceptional dining experiences to join our team! Flex your creativity and leadership skills while contributing to...
Demographic Data for Henderson, NV
Moving to Henderson, NV? Find some basic demographic data about Henderson, NV below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Henderson, NV
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Henderson, NV offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Hotel Operations
- Banquet Catering
- Hotel Sales
- Food and Beverage Management
- Menu Planning
- Scratch Cooking
- Menu Development
- Delphi
- Aloha POS
- Hospitality Management
- Catering
- Labor Management
- Food Service Management
- Meeting Planning
- Culinary Arts
- Food Handling
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Food Preparation
- Nutrition
- Complaint Resolution
- Cooking
- Financial Management
- Customer Satisfaction
- Staffing
- Interviewing
- Purchasing
- Operations Management
- Accounting
- High School Diploma
- Payroll
- Driving
- Presentation
- Coaching
- Events
- Budgeting
- Budgets
- Regulations
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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