Service Manager Jobs in Hopkins, MN
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Minneapolis, MN (8 miles from Hopkins, MN)
- 10 days ago
- Minneapolis, MN (8 miles from Hopkins, MN)
- 10 days ago
CATERING SERVICES MANAGER Reports to the Senior Director of Sales: position is exempt WHO WE ARE Hotels done differently....
Assistant Dining Services Director
- Minneapolis, MN (8 miles from Hopkins, MN)
- 25 days ago
- Minneapolis, MN (8 miles from Hopkins, MN)
- 25 days ago
Assistant Dining Services Director New Horizon Foods - 2.9 Minneapolis, MN Job Details $28 - $31 an hour 1 day ago Benefits Disability insurance Health insurance Paid time off Opportunities for...
Demographic Data for Hopkins, MN
Moving to Hopkins, MN? Find some basic demographic data about Hopkins, MN below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Hopkins, MN
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Hopkins, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Banquet Catering
- Hotel Operations
- Hotel Sales
- Catering Sales
- Food and Beverage Management
- Menu Planning
- Scratch Cooking
- Hotel Management
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Catering
- Labor Management
- Food Service Management
- Meeting Planning
- Food Handling
- Cost Management
- Sanitation
- Hazard Analysis & Critical Control Point
- Food Preparation
- Directing
- Nutrition
- Cooking
- Financial Management
- Customer Satisfaction
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Interviewing
- Operations Management
- Accounting
- Payroll
- Driving
- Presentation
- Events
- Employee Development
- Budgets
- Coaching
- Inventory Management
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Sales
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Service Manager Related Career Advice Articles
Think You Want to Be a Restaurant Manager? Read This First.
Considering a career in restaurant management? Read iHireHospitality’s primer and learn about a restaurant manager’s daily duties and responsibilities.
Read article »
9 Cities With Exciting Hospitality Management Jobs
Check out our guide to some of the best locations in the US for hotel management jobs, restaurant management jobs, and other hospitality careers.
Read article »