Service Manager Jobs in Curtis Bay, MD
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Hanover, MD (8 miles from Curtis Bay, MD)
- 15 hours ago
- Hanover, MD (8 miles from Curtis Bay, MD)
- 15 hours ago
We are looking for high-energy, personally motivated leaders to help us make the Southern Difference both internally and for our guests and visitors....
- Baltimore, MD (6 miles from Curtis Bay, MD)
- 2 days ago
- Baltimore, MD (6 miles from Curtis Bay, MD)
- 2 days ago
Train, evaluate, lead, motivate, coach, and discipline all employees in the Hotels Room Service Department to ensure that established cultural and core standards are met....
Dining Services Supervisor - Towson, MD
- Towson, MD (13 miles from Curtis Bay, MD)
- 9 days ago
- Towson, MD (13 miles from Curtis Bay, MD)
- 9 days ago
Position Title: Dining Services Supervisor - Towson, MD Pay Grade: 6 Reports To: Director Salary: [[$50,000-$52,000]] Other Forms of Compensation: [[Annual Performance Bonus, Flexible Paid Time...
- Columbia, MD (17 miles from Curtis Bay, MD)
- 23 days ago
- Columbia, MD (17 miles from Curtis Bay, MD)
- 23 days ago
Dining Services Director DESCRIPTION Dining Services Director / Executive Chef Looking for our next all-star employee with assisted living experience. Charter Senior Living is dedicated to the...
Demographic Data for Curtis Bay, MD
Moving to Curtis Bay, MD? Find some basic demographic data about Curtis Bay, MD below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Curtis Bay, MD
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Curtis Bay, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Registered Dietitian
- Wellness Programs
- Room Service
- Food Cost Management
- Food Quality
- Front of House
- Banquet Catering
- Guest Relations
- Labor Cost Management
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Aloha POS
- Labor Management
- Hospitality Management
- Food Service Management
- Catering
- Recipe Development
- Culinary Arts
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Hazard Analysis & Critical Control Point
- Front Office
- Nutrition
- Directing
- Complaint Resolution
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Accounting
- High School Diploma
- Decision Making
- Microsoft Outlook
- Friendliness
- Presentation
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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