Service Manager Jobs in Brookeville, MD
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
We offer a great compensation and benefits package, amazing advancement potential with training and skills needed to be successful in the future, and the chance to make a difference....
- Washington, DC (22 miles from Brookeville, MD)
- 15 hours ago
- Washington, DC (22 miles from Brookeville, MD)
- 15 hours ago
& Benefits We offer competitive wages and benefits while fostering a diverse and inclusive work experience....
- Baltimore, MD (23 miles from Brookeville, MD)
- 1 day ago
- Baltimore, MD (23 miles from Brookeville, MD)
- 1 day ago
Train, evaluate, lead, motivate, coach, and discipline all employees in the Hotels Room Service Department to ensure that established cultural and core standards are met....
Banquet and Convention Services Manager
- Washington, DC (22 miles from Brookeville, MD)
- 4 days ago
- Washington, DC (22 miles from Brookeville, MD)
- 4 days ago
We’re searching for a Banquet and Convention Services Manager to lead an exceptional team of banquet professionals who create unforgettable moments for our guests....
- Columbia, MD (9 miles from Brookeville, MD)
- 22 days ago
- Columbia, MD (9 miles from Brookeville, MD)
- 22 days ago
Dining Services Director DESCRIPTION Dining Services Director / Executive Chef Looking for our next all-star employee with assisted living experience. Charter Senior Living is dedicated to the...
Guest Relations & Concierge Manager
- Washington, DC (22 miles from Brookeville, MD)
- 27 days ago
- Washington, DC (22 miles from Brookeville, MD)
- 27 days ago
Guest Relations & Concierge Manager Full-Time Fairmont Washington DC, Georgetown Washington, DC A property of: Accor Posted about 17 hours ago SHARE THIS JOB JOB DETAILS Guest Relations & Concierge...
- Reston, VA (23 miles from Brookeville, MD)
- 90+ days ago
- Reston, VA (23 miles from Brookeville, MD)
- 90+ days ago
As the Convention Services Manager you will be required to document and organize detailed requirements of each function....
Demographic Data for Brookeville, MD
Moving to Brookeville, MD? Find some basic demographic data about Brookeville, MD below.
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Brookeville, MD
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Brookeville, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Employee Recognition
- Wellness Programs
- Room Service
- Food Cost Management
- Front of House
- Food Quality
- Banquet Catering
- Guest Relations
- Food and Beverage Management
- Hotel Sales
- Catering Sales
- Hotel Management
- Menu Planning
- Menu Development
- Delphi
- Hospitality Management
- Aloha POS
- Labor Management
- Food Service Management
- Catering
- Recipe Development
- Meeting Planning
- Culinary Arts
- Sanitation
- Food Handling
- Cost Management
- Food Preparation
- Hazard Analysis & Critical Control Point
- Front Office
- Nutrition
- Directing
- Profit & Loss Management
- Complaint Resolution
- Reimbursement
- Referrals
- Staffing
- Purchasing
- Accounting
- High School Diploma
- Decision Making
- Friendliness
- Presentation
- Events
- Coaching
- Employee Development
- Inventory Management
- Education Experience
- Budgets
- English
- Regulations
- Sales
- Policy Development
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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