Service Manager Jobs in Washington Navy Yard, DC
A Service Manager in the hospitality industry is responsible for overseeing all aspects of customer service, ensuring that the organization provides the highest levels of hospitality and service to its customers. They coordinate all activities pertaining to guest services, including reservation, reception, room service, and customer complaints. Their key role involves designing and implementing procedures, training staff, addressing customer queries, and ensuring customer satisfaction. They also monitor day-to-day operations and report on the effectiveness of strategies and initiatives.
Important skills for a Service Manager include excellent communication and interpersonal skills, leadership, problem-solving abilities, multitasking, and a keen eye for detail. They should also have a deep understanding of customer service techniques and principles and a customer-oriented mindset. A solid understanding of management principles, familiarity with industry's latest trends, and knowledge of quality assurance principles are crucial. There are no specific certifications required for this role, but a Bachelor's degree in Hospitality Management or a related field is usually preferred. Prior experience in a managerial or supervisory role in the hospitality industry is often required. They may have held roles such as Front Desk Supervisor, Guest Service Manager, or Assistant Hotel Manager before stepping into a Service Manager role.
- Alexandria, VA (5 miles from Washington Navy Yard, DC)
- 30+ days ago
- Alexandria, VA (5 miles from Washington Navy Yard, DC)
- 30+ days ago
The Convention Services Manager will oversee all aspects of the details surrounding the group and events at the hotel....
Premier Concierge Manager - Aerie (Lease-Up)
- Washington, DC
- 30+ days ago
- Washington, DC
- 30+ days ago
For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority....
Residential Dining Services Director I - George Mason University (Ikes)
- Fairfax, VA (16 miles from Washington Navy Yard, DC)
- 45+ days ago
- Fairfax, VA (16 miles from Washington Navy Yard, DC)
- 45+ days ago
Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace...
Service Manager Online Courses and Training Opportunities
Salary for Service Manager Jobs in Washington Navy Yard, DC
Required or preferred licenses and certifications for Service Manager positions.
Highest Education Level
Service Managers in Washington Navy Yard, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Service Manager position
- Wellness
- Portion Control
- Wellness Programs
- Food Cost Management
- Food Quality
- Front of House
- Guest Relations
- Hotel Operations
- Banquet Catering
- Hotel Sales
- Catering Sales
- Menu Planning
- Food and Beverage Management
- Scratch Cooking
- Menu Development
- Aloha POS
- Hospitality Management
- Delphi
- Catering
- Labor Management
- Food Service Management
- Food Handling
- Sanitation
- Cost Management
- Hazard Analysis & Critical Control Point
- Food Preparation
- Directing
- Nutrition
- Complaint Resolution
- Cooking
- Customer Satisfaction
- Staffing
- Interviewing
- Purchasing
- Operations Management
- Accounting
- High School Diploma
- Payroll
- Driving
- Presentation
- Events
- Coaching
- Budgets
- Inventory Management
- Regulations
- Policy Development
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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